ROLE OVERVIEW:

Supervise internal orders and sales activities, ensuring accurate quotations, pricing, order capturing and scheduling.
The role focuses on customer relationships, efficient resource utilisation, staff performance and compliance with company procedures.

Minimum requirements:

Grade 12 / Matric.
A relevant tertiary qualification and/or qualification in concrete technology will be an advantage.
3 - 5 years' experience in a similar role involving customer liaison, sales administration or order scheduling.
Tenders experience.
Technical background.
Computer literacy, including Microsoft Office, Outlook, Excel and Word.
Strong written and verbal communication skills in English.
Sound interpersonal, organisational and administrative skills.
Ability to work under pressure and as part of a team.
Willingness and ability to work irregular and extended hours.

Duties and responsibilities:

Price products offered by the company to customers.
Ensure scheduling complies with company standards.
Prepare accurate sales quotations for customers.
Price tenders with assistance from technical staff where required.
Take orders for concrete and pumps and schedule them on the computer to ensure on-time delivery.
Administer payments from cash customers before product delivery.
Allocate zones correctly to ensure accurate transporter payments.
Ensure all daily orders are available in advance for loading at the concrete batch plants.
Ensure optimal utilisation of truck mixers through effective order scheduling.
Liaise with customers, suppliers, concrete batch plant operators, area managers, operations managers and plant managers.
Maintain positive relationships between customers and the company.
Address and resolve customer queries and problems.
Follow up on quotations and tenders daily with sales staff, customers and the general marketplace.
Place cement orders for concrete batch plants and communicate delivery times to plant staff.
Record staff working hours, including normal hours, overtime and leave.
Manage staff performance and development.
Ensure compliance with company procedures and quality standards relating to customer relationships, pricing, quotations, orders and scheduling.
Apply relevant human resources policies and procedures relating to recruitment, training and development, performance management, disciplinary matters and grievances.

Internal Sales Administrator

Key skills