We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be the person clients go to after the sale, running check-ins, vetting and presenting candidates, coordinating placements, spotting problems before clients do, and turning happy clients into rehires, reviews, and referrals.
This role was built to free up a co-founder who has been handling it directly. Nearly all of the company's growth comes from referrals and repeat clients, which means the existing client base is the most important thing in the business, and this role exists to look after it. This is a small team with direct access to both founders and no layers between you and the decisions that matter. If you have high critical thinking, take full ownership of client outcomes, and want a role that grows as fast as you do, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability during US business hours with responsiveness outside core hours when clients need you
Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base
High-ownership role that grows with you as the company scales
What You'll Work On
Client Relationship Management
Be the primary point of contact for existing clients after the sale
Join kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagement
Run regular check-ins across every active account and spot problems with a placed contractor before the client does
Fix issues when they arise without waiting to be told and without letting things drop
If a client messages at 9pm, you reply; responsiveness is a baseline, not a stretch
Candidate Vetting and Placement
Evaluate the top one to five candidates surfaced by the recruiting team per role and decide who is strong enough to present
Tell the difference between a strong candidate and one who just interviews well
Present your picks to clients, coordinate interviews, handle feedback, and close the placement
Own the quality of every candidate that goes in front of a client
Growth and Retention
Spot when a client is ready to hire again before they ask and bring it to them proactively
When a client is happy, ask for a review and an introduction; most of the company's growth depends on it
Mark first placements, milestones, and good moments with thoughtful, personalized gestures
Turn client satisfaction into long-term relationships, repeat business, and referrals
What You Bring
High critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem-solving
Full ownership mindset; if a client is unhappy, it is your problem until it is solved
Relevant experience in customer success, account management, staffing, or recruiting
Clear, real, personal written communication; a genuine message beats a polished generic one every time
Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk
Comfortable growing into a role without a playbook being handed to you; the job will get bigger and you want it to
Nice to Have
Background in staffing, recruiting, or offshore hiring
Experience in a small, founder-led company where you had direct access to leadership and real ownership of outcomes
Familiarity with offshore talent markets in the Philippines, Latin America, or Africa
How to Apply
Please include:
Your updated resume
A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.
Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients:
Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete an assessment tailored to the position (if applicable)
Executive Interview - Meet with senior leadership to discuss role alignment
Background & Reference Check - Professional reference verification
Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.
Originally posted on Himalayas