We're looking for an Internal Broker Consultant who understands that.
Reporting to the Broker Consultant within Hollard Insure - Specialist: Trucking, this role is responsible for supporting broker consultants in managing sales transactions, servicing broker portfolios, and ensuring the timely processing of new and renewal business. You'll play a critical role in maintaining strong broker relationships, supporting profitable growth, and delivering an exceptional service experience to brokers and clients.
This is more than an administrative support role.
It's about helping brokers grow profitable business, ensuring underwriting and operational processes run smoothly, and delivering the service excellence that strengthens long-term broker relationships.
You'll:
Support Broker Consultants in managing sales activities and servicing allocated broker relationships.
Assist with the marketing and promotion of Hollard Trucking products and solutions.
Process quotations, maintain quote registers, and manage new business workflows within agreed service standards.
Support the achievement of new business and portfolio growth objectives through efficient administration and broker support.
Process renewals and prepare documentation to support broker negotiations and retention activities.
Manage declaration letters, survey follow-ups, and risk recommendation tracking to ensure compliance and service excellence.
Prepare new business submissions and documentation before handover to underwriting teams for final processing.
Analyse qualitative and quantitative information provided by brokers to support risk selection, pricing, and underwriting decisions.
Recommend suitable coverage structures, rating solutions, and payment arrangements aligned to business requirements.
Ensure compliance with underwriting principles, rating requirements, credit control procedures, and reinsurance requirements.
Respond to broker queries relating to policy status, billing, products, and processes in a professional and timely manner.
Build and maintain strong relationships with brokers and internal stakeholders through consistent service delivery and proactive communication.
Contribute to the delivery of a positive broker experience while supporting profitable portfolio growth.
Required Knowledge and Experience
What you'll bring
A reputation for delivering exceptional service, building strong broker relationships, and supporting quality business through effective administration and underwriting support.
Minimum 3 years' experience within the Insurance industry.