Operations

Interior Designer At Twyford Tile

Twyford Tile·Nairobi, kenya·Full Time·Contract
OperationsFull TimeContract
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ROLE PURPOSE

  • The Interior Designer - Retail Plaza provides professional interior design consultation to help customers confidently select, combine and visualize MICASSO products within their spaces.
  • The role transforms customer ideas, plans and lifestyle requirements into practical and inspiring design recommendations, helping customers move from:
  • "I don't know what to choose" "I can see exactly how my space will look."
  • The Interior Designer will support homeowners, architects, designers, developers and project customers with product selection, tile combinations, colour coordination, space planning, mood boards and visualization.
  • The role should ultimately create additional reasons for customers to visit MICASSO Tile Plaza and increase customer confidence, product selection and sales conversion.

SIMPLE OWNERSHIP

  • UNDERSTAND DESIGN VISUALIZE RECOMMEND SUPPORT SELECTION CONVERT

KEY RESPONSIBILITIES

CUSTOMER DESIGN CONSULTATION

  • Conduct one-on-one design consultations with showroom customers.
  • Understand the customer's space, lifestyle, taste, project requirements and budget.
  • Guide customers who are unsure about colours, finishes, tile combinations or overall design direction.
  • Translate customer ideas into clear and practical interior concepts.
  • Provide professional recommendations while respecting the customer's individual style.
  • Support both walk-in and scheduled design consultations.

TILE & PRODUCT SELECTION

  • Recommend appropriate MICASSO tiles according to the customer's space and intended application.
  • Advise customers on:
  • Colours
  • Finishes
  • Sizes
  • Textures
  • Patterns
  • Tile layouts
  • Applications
  • Explain how different products affect the appearance and feeling of a space.
  • Help customers confidently narrow multiple options into a coordinated final selection.
  • Recommend products based on both design suitability and practical application.

PRODUCT PAIRING & COMPLETE SOLUTIONS

  • Create coordinated combinations using different MICASSO products.
  • Recommend suitable:
  • Floor and wall combinations
  • Feature-wall products
  • Bathroom combinations
  • Kitchen combinations
  • Living-area combinations
  • Indoor/outdoor transitions
  • Sanitaryware and complementary finishes where applicable
  • Encourage customers to consider the complete space rather than selecting individual tiles in isolation.
  • Identify opportunities for cross-selling and complementary product recommendations.

The objective is to move from:

  • ONE PRODUCT COORDINATED PRODUCTS COMPLETE MICASSO SPACE SOLUTION

SPACE PLANNING

  • Review customer floor plans, measurements, photographs and reference images.
  • Understand room proportions, circulation, lighting and intended use.
  • Recommend suitable tile sizes, layouts and material combinations.
  • Advise customers on how different design choices may visually affect room size, proportion and atmosphere.
  • Assist customers in developing practical design solutions for residential and commercial spaces.

MOOD BOARDS & DESIGN CONCEPTS

  • Prepare customer mood boards and design concepts.
  • Develop:
  • Colour palettes
  • Material combinations
  • Tile pairings
  • Style directions
  • Product selections
  • Translate technical design thinking into visuals customers can easily understand.
  • Maintain reusable inspiration concepts for common customer needs and spaces.

DESIGN VISUALIZATION

  • Help customers visualize MICASSO products within their actual spaces.
  • Prepare sketches, digital concepts, mood boards and basic 3D visualizations where appropriate.
  • Use customer floor plans, photographs and measurements to demonstrate possible finished outcomes.
  • Develop before/after or concept visuals for selected projects.
  • Ensure visualizations are practical and based on available MICASSO products.

LIFESTYLE-LED DESIGN

Understand how the customer intends to use the space before recommending products.

Consider requirements such as:

  • Family living
  • Entertaining
  • Relaxation
  • Hospitality
  • Rental properties
  • Luxury residential spaces
  • Commercial spaces
  • High-traffic environments
  • Children's spaces
  • Indoor/outdoor living

Recommendations should combine aesthetics + functionality + lifestyle.

SALES SUPPORT & COMMERCIAL CONTRIBUTION

  • Work closely with Sales Consultants during customer selection.
  • Join consultations where customers require deeper design guidance.
  • Help Sales Consultants resolve customer uncertainty around product selection.
  • Recommend commercially appropriate solutions based on:
  • Customer budget
  • Available products
  • Project requirements
  • Design suitability
  • Potential order value
  • Support customers toward a clear final product selection.
  • Identify opportunities to increase the customer's basket through relevant complementary products.

The Interior Designer is not expected to become a salesperson, but their expertise should make it easier for the customer to confidently make a purchasing decision.

DESIGN CONSULTATION PROGRAMME

  • Support the development of MICASSO Tile Plaza's professional Design Consultation Service.
  • Conduct scheduled design-consultation sessions.
  • Prepare before each consultation by reviewing customer information, plans and requirements.
  • Maintain appointment schedules and consultation records.
  • Document recommendations made to each customer.
  • Provide recommendations to Sales Consultants for follow-up.
  • Support special consultation days, customer workshops and design events.

CUSTOMER FOLLOW-UP

  • Maintain accurate records of customer consultations.
  • Record products and concepts recommended during consultations.
  • Share recommendations with Sales Consultants for quotation and follow-up.
  • Where necessary, support follow-up consultations when customers require further design clarification.
  • Track selected projects through to final product selection where possible.
  • Document successful customer projects for portfolio development.

SHOWROOM INSPIRATION & EXPERIENCE

  • Continuously identify ways to make MICASSO Tile Plaza more inspirational.
  • Recommend:
  • Room-set concepts
  • Tile combinations
  • Lifestyle installations
  • Product pairings
  • Display stories
  • Colour stories
  • Seasonal design concepts
  • Work with Marketing and Plaza teams to improve product presentation.
  • Help ensure displays demonstrate how customers can actually use MICASSO products, rather than simply displaying individual tiles.

MICASSO PRODUCT EXPERTISE

Develop excellent knowledge of the MICASSO portfolio including:

  • Product ranges
  • Sizes
  • Finishes
  • Textures
  • Technologies
  • Design inspirations
  • Applications
  • Available complementary products
  • Understand the differences between product technologies and confidently recommend appropriate products according to customer requirements.
  • Stay informed on newly launched MICASSO products and incorporate them into customer recommendations.

TREND & DESIGN INTELLIGENCE

  • Keep up to date with interior design and architectural trends.
  • Monitor developments in:
  • Colours
  • Materials
  • Textures
  • Wood-look surfaces
  • Stone and marble looks
  • Large-format surfaces
  • Bathroom design
  • Kitchen design
  • Residential lifestyle trends
  • Translate relevant trends into practical MICASSO product recommendations.
  • Share useful design insights with Marketing and Sales teams.

CONTENT & MARKETING SUPPORT

Provide professional design expertise to support MICASSO marketing content.

Contribute ideas for:

  • Design tips
  • Product pairing content
  • Room inspiration
  • Educational videos
  • New product demonstrations
  • Trend content
  • Customer design guides
  • Social media content
  • Showroom events and workshops

Support Marketing in ensuring design-related communication is professionally credible and relevant to customers.

PROJECT PORTFOLIO

  • Maintain a portfolio of completed customer concepts and projects.
  • Document:
  • Before/after concepts
  • Mood boards
  • Customer spaces
  • Product combinations
  • Visualizations
  • Completed installations where available
  • Identify strong projects that can potentially become MICASSO customer case studies or marketing content, subject to appropriate customer approval.

QUALIFICATIONS & EXPERIENCE

Education

  • Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design or related discipline.
  • Formal training in architectural/interior visualization is an advantage.

Experience

  • 3 - 5 years of practical interior design experience, preferably in a customer-facing environment.
  • Experience in residential interior design is strongly preferred.
  • Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes or building materials is an advantage.
  • Experience conducting direct customer design consultations.
  • Demonstrable experience creating mood boards, product/material combinations and space concepts.
  • Experience supporting retail or showroom customers is highly desirable.

Technical Skills

The candidate should be comfortable using relevant design tools such as:

  • AutoCAD
  • SketchUp
  • Adobe Photoshop / Illustrator
  • Canva or equivalent presentation tools
  • Basic 3D visualization/rendering software
  • Microsoft PowerPoint

Key skills

BA/BSc/HNDDiploma
Apply Now

At a glance

Company

Twyford Tile

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

August 20, 2026

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