Integrated Retail, a division of Core, is home to some of South Africa's leading technology and lifestyle brands, including Apple, Samsung, Nintendo, DJI and more.
As a Regional Supervisor in Gauteng, you will oversee the performance and operations of multiple retail sites within your region. You will be responsible for driving sales, developing high-performing teams, maintaining operational standards and delivering an exceptional customer experience.
Key Responsibilities
Drive regional sales performance and monitor key retail metrics, including sales targets, conversion, ATV, UPT, accessories, insurance and warranty performance.
Conduct regular store visits, identify performance gaps and implement improvement plans.
Oversee stock management, availability, replenishment, shrinkage and aged stock across the region.
Ensure consistently high standards of customer experience, brand execution and store operations.
Lead, coach and develop store teams through regular performance reviews, training and development.
Manage employee performance and first-line employee relations matters in line with company policies and labour legislation.
Partner with HR on disciplinary matters, grievances and escalated IR or CCMA cases.
Ensure compliance with company policies, health and safety requirements and operational standards.
Manage KPAs, Scorecards and regular performance check-ins for direct reports.
Coordinate regional projects, new initiatives and retail rollouts with internal and external stakeholders.
Demonstrate and promote Core Group values while creating a culture of accountability, integrity and high performance.
Support workforce planning and actively participate in recruiting and selecting new team members.
Requirements
Matric is essential.
Diploma or Degree in Business, Retail Management or a related field is advantageous.
3 - 5 years' retail experience, with at least 2 years in a management or leadership role.
Strong sales, commercial and retail operations experience.
Proven experience leading and developing teams.
Experience managing performance and disciplinary processes.
Exposure to employee relations and CCMA matters would be advantageous.
Strong planning, analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Own reliable transport is required, as regular travel between retail sites will form part of the role.
Must be willing and able to travel to Head Office in Sandton when required.