Integrated Client Navigator - Community Service Centre

Role purpose

• Continue individualized case management and navigation for clients enrolled and managed at community service centres, with approximately 400 assigned clients per Navigator.

Key Responsibilities

• Maintain a reconciled centre-based client list and individualized follow-up arrangements, preserving trusted relationships established through previous case management.
• Support treatment continuity, appointment attendance, viral load access, result follow-up and return to care in collaboration with the centre clinical team.
• Link clients to eligible HIV prevention and treatment, TB, maternal and child health and other approved services according to individual needs.
• Use client-preferred, consent-based communication and agreed safe contact locations; undertake household visits only where appropriate and expressly agreed.
• Coordinate approved community index-testing and outreach with authorized Testing Assistants; protect the identity of clients and contacts.
• Identify stigma, discrimination and other barriers; link clients to designated clinical, psychosocial or safeguarding support.
• Track referrals between the centre and other facilities to completion; document outcomes without duplicate caseload assignment.

Requitements

• SSCE or equivalent with at least three years of relevant case-management, peer-navigation or community service centre experience;
• OR a relevant health or social-service diploma or higher qualification with at least one year of relevant experience.
• Former case managers serving community service centre clients are encouraged to apply.
• Demonstrated confidential, non-discriminatory engagement and understanding of this client cohort are required.
• Relevant local-language and catchment knowledge are desirable.
• Personal health status or sensitive identity disclosure is not required.

General Requirements:

• Ability to work collaboratively with facility and community teams in the assigned location.
• Commitment to continuity and quality of integrated health services.
• Willingness to comply with approved project, government and facility procedures, including confidentiality and relevant safety requirements.