Job Purpose
Job Purpose
The Office Administrator is responsible for providing administrative, secretarial and office management support to ensure efficient day-to-day operations within the Authority.
The role supports communication, records management, scheduling, travel coordination, customer service and office protocol management while maintaining confidentiality and professionalism.Key ResponsibilitiesAdministrative and Secretarial Support
Key Responsibilities
Take oral dictation and prepare required documentation.
Use e-office systems to research, process and manage information.
Operate office equipment and ensure smooth office operations.
Prepare responses to routine correspondence and administrative communications.Customer Service and Front Office Support
Attend to visitors, clients and stakeholders professionally.
Handle incoming telephone calls and route them appropriately.
Respond to customer inquiries and complaints effectively.
Promote excellent customer service and stakeholder relations.Scheduling and Coordination
Coordinate meetings, appointments and schedules.
Maintain office diaries and appointment calendars.
Coordinate travel arrangements and maintain travel itineraries.
Support planning and execution of administrative activities.Records and Information Management
Maintain an up-to-date filing and records management system.
Ensure safe custody of office records, documents and equipment.
Protect classified materials and sensitive information.
Ensure confidentiality, integrity and security of organizational information.Office Protocol and Administration
Manage office protocol and professional etiquette requirements.
Support effective communication within the office and with stakeholders.
Ensure administrative processes comply (adsbygoogle=window.adsbygoogle||[]).push({});with organizational standards.
Maintain orderly and efficient office operations.QualificationsApplicants should possess any of the following:Option 1
Qualifications
Bachelor's Degree in Secretarial Studies from a recognized institution.OROption 2
Bachelor's Degree in Business and Office Management.
Diploma in Secretarial Studies from a recognized institution.OROption 3
Bachelor's Degree in Social Sciences from a recognized institution.
Diploma in Secretarial Studies from a recognized institution.Additional Requirements
Additional Requirements
Proficiency in computer applications.Required Competencies
Required Competencies
Strong communication skills.
Excellent interpersonal and customer service skills.
Report writing and documentation skills.
Presentation skills.
Organizational and time management skills.
Attention to detail and accuracy.
Confidentiality and professionalism.