Job Purpose
Job Purpose
The Customer Care Assistant III is responsible for providing front-office, customer service and administrative support to ensure efficient handling of customer inquiries, visitor management and communication services within the Authority.
The role supports effective stakeholder engagement by providing information on the Authority's services, coordinating appointments and maintaining quality customer service standards.Key ResponsibilitiesCustomer Service and Front Office Management
Key Responsibilities
Manage incoming and outgoing calls and route them to the appropriate officers.
Direct inquiries from external stakeholders to relevant departments and staff members.
Provide professional reception and customer service to visitors and guests.
Manage relationships with internal and external stakeholders.
Provide information on the Authority's products and services.Visitor and Security Management
Monitor visitor flow and movements to support security control procedures.
Receive, guide and assist visitors in accordance with organizational protocols.
Maintain visitor records where necessary.Appointment and Facility Coordination
Maintain appointment diaries manually or electronically.
Schedule appointments for both internal and external stakeholders.
Manage the booking system for boardrooms and meeting rooms.
Coordinate meeting arrangements and facility utilization.Records Management and Reporting
Maintain call records and related expenditure reports for monitoring purposes.
Ensure accurate documentation of customer interactions and service requests.
Support preparation of routine administrative (adsbygoogle=window.adsbygoogle||[]).push({});records and reports.Quality Management and Risk Compliance
Implement Quality Management System (QMS) standards within assigned areas.
Identify, monitor and manage operational risks affecting customer service operations.
Support continuous improvement of customer service processes.QualificationsApplicants should possess:
Qualifications
A Diploma in Customer Care, Front Office Management, Public Relations, International Relations, Communication Studies or an equivalent qualification from a recognized institution.Additional Requirements
Additional Requirements
Proficiency in computer applications.Required Competencies
Required Competencies
Strong communication skills.
Excellent interpersonal and customer service skills.
Report writing and record management skills.
Presentation and public engagement skills.
Professional conduct and customer focus.
Organizational and multitasking abilities.