Job Summary
Job Summary
The Conduct Supervision Assistant III is responsible for providing administrative and customer support services in the handling of policyholder and beneficiary complaints, inquiries and stakeholder engagement activities.
The role supports effective conduct supervision through complaint registration, customer assistance, records management and communication support while ensuring adherence to established service standards.Key ResponsibilitiesComplaints and Inquiry Management
Key Responsibilities
Register complaints reported by policyholders and beneficiaries to ensure accurate recording, tracking and follow-up.
Attend to walk-in customer inquiries and provide appropriate guidance and information.
Receive and respond to telephone inquiries and direct issues for appropriate action.
Receive and respond to email inquiries in accordance with established service standards.Customer Service and Stakeholder Support
Provide support to policyholders and beneficiaries regarding complaints handling procedures.
Assist in dissemination of information relating to complaint resolution processes and regulatory services.
Promote quality customer service and positive stakeholder experiences.Administrative and Logistical Support
Participate in departmental logistics, including organizing meetings, workshops and stakeholder engagements.
Support smooth flow of information within the department.
Assist in coordinating communication activities and outreach initiatives.Records and Documentation Management
Prepare and (adsbygoogle=window.adsbygoogle||[]).push({});maintain basic records, logs and registers relating to complaints and inquiries.
Maintain orderly records and files for future reference and reporting.
Ensure proper documentation of customer interactions and department activities.QualificationsApplicants should possess:
Qualifications
A Diploma in Insurance, Law or an equivalent qualification from a recognized institution.Additional Requirements
Additional Requirements
Proficiency in computer applications.Required Competencies
Required Competencies
Communication skills.
Interpersonal skills.
Analytical skills.
Report writing skills.
Customer service and stakeholder management skills.
Records management and administrative support skills.