Job Summary
Job Summary
The Assistant Director, Conduct Supervision is responsible for providing strategic leadership in market conduct regulation, consumer protection, insurance product oversight and implementation of customer-centric regulatory frameworks within the insurance industry.
The role oversees market conduct examinations, consumer complaints management, Treating Customers Fairly (TCF) implementation, insurance literacy initiatives and regulatory reforms aimed at safeguarding policyholders and beneficiaries.Key ResponsibilitiesMarket Conduct Supervision and Regulatory Oversight
Key Responsibilities
Oversee analysis of market conduct data from regulated entities.
Review policy wordings of insurance products to ensure policyholder and beneficiary protection.
Undertake off-site risk assessments and on-site inspections focusing on market conduct compliance.
Develop and implement strategies for comprehensive, targeted and risk-based market conduct examinations.
Develop and implement strategies for ongoing supervision of regulated entities in relation to market conduct.Treating Customers Fairly (TCF) and Consumer Protection
Monitor implementation of the Treating Customers Fairly (TCF) framework across regulated entities.
Review complaints data to identify service gaps and recommend corrective actions.
Implement consumer complaints handling mechanisms that promote fair, transparent and efficient resolution of disputes.
Promote consumer protection standards across the insurance sector.Regulatory Policy and Research
Analyze the impact of new or revised laws, regulations, policies and procedures on market conduct.
Conduct regulatory impact assessments and gap analyses related to market conduct supervision.
Undertake research on market conduct issues and emerging sector trends.
Identify and recommend legislative and regulatory reforms aimed at strengthening consumer protection.Consumer Education and Insurance Awareness
Oversee formulation of policies, strategies and programmes for consumer education.
Develop and implement consumer education strategies.
Formulate and implement insurance awareness and consumer literacy programmes.
Conduct insurance awareness needs assessments.
Oversee development of Information, Education and Communication (IEC) materials.
Review reports on insurance awareness and literacy initiatives.
Oversee development and delivery of outreach and consumer education programmes.
Monitor and evaluate outreach and public awareness activities.Capacity (adsbygoogle=window.adsbygoogle||[]).push({});Building and Stakeholder Engagement
Undertake capacity-building initiatives for regulated entities to strengthen compliance and service delivery.
Promote awareness of consumer protection requirements and market conduct expectations.
Support stakeholder engagement initiatives that enhance consumer confidence in the insurance sector.QualificationsApplicants should possess:
Qualifications
A Bachelor's Degree in Insurance, Law, Risk Management or an equivalent qualification from a recognized institution.
A Master's Degree in Business Administration, Insurance, Law, Risk Management or an equivalent qualification from a recognized institution.Professional Requirements
Professional Requirements
Professional qualification such as ACII, AIIK, LOMA or an equivalent qualification from a recognized institution.
Membership in a relevant professional body and in good standing where applicable.
Leadership Course lasting not less than four (4) weeks from a recognized institution.
Proficiency in computer applications.Experience
Experience
At least nine (9) years of cumulative relevant work experience.
At least three (3) years of experience at the level of Principal Conduct Supervision Officer or in a comparable and relevant position.
Demonstrated experience in market conduct supervision, consumer protection, insurance regulation and policy development.Required Competencies
Required Competencies
Communication skills.
Interpersonal skills.
Analytical and problem-solving skills.
Report writing skills.
Presentation skills.
Mentoring, coaching and leadership skills.
Conflict management and dispute resolution skills.
Market conduct supervision expertise.