The ideal candidate for this role will be responsible to telephonically market the Company's wide range of products to existing customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction.
Key Performance Areas
Sales performance
Ensure agreed KPA's and sales targets are achieved in line with business requirements
Assist in increasing sales revenue within the Telemarketing department
Efficiency and Productivity
Reach performance targets relating to productivity, adherence, turnaround, time keeping and qualityBe available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice
Taking responsibility for each individual Contact by ensuring that advise is always given in the customer's best interests
Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
Work towards continuously improving the customer experience and service delivery
Quality standards
Focus on "getting it right first time" to ensure that correct and precise information is relayed to customers
Capture all details of the customer, call log and sales transactions accurately onto the system
Adhere to internal systems, policies, procedures and requirements
Qualifications & Accreditations
Grade 12 / Matric or equivalent
Experience & Skills
1 Year sales experience in a target-driven environment (preferably in a contact centre)
Computer literate
Attribute & Behaviours
Energetic & positive attitude
A strong customer focus
Good communication and listening skills
Excellent sales ability
Team player but able to work independently
Excellent telephonic manner
What We Offer
The opportunity to work across two of South Africa's most exciting fintech brands.
A collaborative environment that encourages experimentation and growth.
The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
Hybrid work model with autonomy and flexibility.
Competitive compensation and benefits within a purpose-led, growth-focused organisation.