Simply Human Resources Management (SimplyHRM) is a people-focused HR consulting and recruitment firm providing practical human resource solutions to businesses across various industries. We support organizations with talent acquisition, workforce outsourcing, HR advisory, employee documentation, performance management and HR structure development.
At SimplyHRM, we connect the right people to the right opportunities while helping businesses build effective people processes that support growth and productivity.
We are recruiting to fill the position below: Job Title: Inside Sales Associate Location: Lagos Employment Type: Full-time Work Arrangement: Fully remote Primary Sales Channels: Telephone and WhatsApp Reports To: Designated Tajami supervisor
Job Summary
The Inside Sales Associate will engage early-access sign-ups and assigned leads, understand their business needs and guide suitable merchants towards becoming active, paying Tajami sellers.
Working primarily through telephone and WhatsApp, the successful candidate will deliver product demonstrations, manage follow-ups and maintain accurate sales records throughout the conversion process.
Key Responsibilities Lead Engagement and Qualification:
Contact new sign-ups and assigned enquiries promptly within the agreed response timelines, using approved telephone and WhatsApp channels.
Understand each merchant’s business, sales channels, current challenges and readiness to use Tajami. Assess product fit and identify what is needed to move the opportunity forward.
Maintain clear, professional and personalised communication, adapting conversations to the merchant’s needs without using pressure or repeated unwanted contact.
Prioritise qualified opportunities and agree a specific next step after each meaningful conversation.
Product Demonstrations and Sales Conversion:
Arrange and conduct short demonstrations by video call or chat, explaining relevant features through practical examples suited to the merchant’s business.
Answer questions about current pricing, payment arrangements, account access and trust using approved information. Escalate questions that require technical or management input.
Address objections honestly, explain product limitations and help merchants make informed decisions without guaranteeing sales results.
Follow up consistently, guide interested merchants through the approved conversion process and work towards agreed sales targets.
Refer requests for discounts, special terms or other commercial exceptions to the authorised supervisor before making commitments.
Pipeline Management and Merchant Handover:
Update the sales tracker or customer relationship management system daily with lead details, contact history, qualification, sales stage, demo outcomes and the next action.
Maintain a follow-up schedule, record reasons for lost or delayed opportunities and keep sales progress accurate and current.
Coordinate onboarding with the relevant team, provide complete handover notes and follow up on issues affecting merchant activation.
Refer merchants who require an in-person visit to the field sales team, sharing their needs, contact details and conversation history through approved channels.
Coordinate lead ownership with merchant acquisition and field sales colleagues to avoid duplicate outreach and maintain a consistent merchant experience.
Reporting and Team Coordination:
Submit a weekly report covering leads contacted, response times, qualified conversations, demonstrations, conversions, pipeline progress and outstanding follow-ups.
Share common objections, merchant feedback, lost-opportunity reasons and support needs to improve sales communication and product adoption.
Attend a weekly virtual meeting for performance feedback, coaching, product updates and agreement on the following week’s priorities.
Remain available during agreed working hours and follow Tajami’s and SimplyHRM’s agreed administrative, reporting and record-keeping procedures.
Performance Expectations
Performance will be assessed through lead response time, follow-up completion, demonstrations held, conversion of qualified leads into active paying merchants, pipeline accuracy and reporting quality. Individual targets and conversion criteria will be agreed during onboarding and reviewed against lead volume, lead quality and actual results.
Qualifications and Requirements
Sales, telesales, business development or customer service experience is an advantage. Fresh graduates with relevant practical experience and strong communication skills are welcome.
Confident telephone communication, clear written English and the ability to write warm, professional WhatsApp messages.
Ability to listen, ask useful questions, explain a digital product simply and handle objections with sound judgement.
Strong organisation, accurate note-taking and consistent follow-through on leads, meetings and commitments.
Confidence using spreadsheets, sales trackers or CRM tools, online meeting platforms and digital communication channels.
An understanding of Nigerian online selling and the ability to work independently towards agreed targets.
Ability to work reliably online using a computer, phone and stable internet connection.
Professional Standards
Use approved Tajami sales intelligence messaging and provide accurate answers about pricing, payments and product capabilities. Protect merchant information, use approved contact channels and immediately honour requests to stop contact. Do not make unsupported promises or agree to unapproved commercial terms.
Salary N100,000 - N120,000 per month.