Provide clinical and operational leadership for the hospital's inpatient services and lead the inpatient Medical Officers' team, ensuring safe, high-quality, efficient and financially sustainable care, effective patient flow and bed utilization, strong specialist and multidisciplinary coordination, and continuous improvement in clinical outcomes and patient experience.
- Supervision & performance: lead, supervise and appraise permanent and locum Medical Officers, ensuring optimal deployment.
- Staffing & rosters: ensure adequate roster cover for Medical Officers with the MSM and HR, and coordinate specialist on-call rosters.
- Engagement & discipline: drive staff engagement and retention; manage recognition and discipline per Avenue Healthcare policies.
- Training & development: oversee internship; assess competencies and coordinate CPD and CME.
- Patient flow: oversee day-to-day inpatient care, ensuring timely assessment, treatment, specialist review, admission, transfer and discharge; monitor length of stay, delayed discharges and unplanned ICU/HDU transfers; manage DAMA cases .
- Multidisciplinary coordination: lead and conduct daily multidisciplinary ward rounds, coordinate care of complex patients with specialists, Nursing and support departments, and escalate delays in specialist review or interventions.
- Patient experience: ensure clear, timely communication with patients and families; act on feedback and complaints against agreed KPIs.
- Clinical duties: undertake clinical and on-call duties as required, and support Medical Officers in complex, deteriorating and high-risk cases.
Clinical Quality & Patient Safety
- Governance & risk: ensure safe, protocol-compliant care (IPC, medication safety, patient identification); ensure timely incident reporting and investigation; participate in clinical governance committees, RCAs, CAPAs and QIPs.
- Mortality & morbidity: ensure inpatient deaths are documented, reported and escalated, and M&M recommendations are implemented.
- Standards & documentation: develop and review inpatient protocols and clinical pathways; ensure complete, timely clinical documentation and current privileging and credentials for Medical Officers and specialists.
Performance & Financial Management
- Monitor inpatient performance against clinical, operational, financial, quality and patient-experience indicators; provide daily and periodic performance reports to the MSM and Senior Management; track inpatient revenue and work with Finance and Insurance on justification of treatment extensions and management of care within approved insurance budgets.
- Ensure compliance with Avenue Healthcare corporate governance policies, applicable laws, and regulatory and professional standards; participate in accreditation and audit activities and implement audit recommendations; prevent, detect and report fraud, misconduct or malpractice.
- Bachelor's degree in medical science
- Valid Kenya Medical Practitioners and Dentists Council (KMPDC) licence
- Updated BLS, ACLS/ATLS certificate
- At least 3 years' post-internship experience, including clinical leadership and supervision of clinical teams
- Postgraduate qualification in healthcare management, leadership or a related field
- Strong communication and multidisciplinary collaboration skills; patient-focused and results-oriented