Matric Certificate or equivalent * A recognized (NQF6) qualification in Information Technology, Computer Systems, Network Administration, Information Systems or a related ICT qualification * A minimum of one (1) to two (2) years relevant post-qualification ICT technical support environment * Knowledge of IT hardware, software, operating systems and peripheral devices * Local Area Networks (LAN), Wide Area Networks (WAN), wireless networking and IT security * Knowledge of Microsoft 365, SharePoint, Microsoft Exchange Online, Microsoft Entra ID (Azure AD) and related cloud technologies. * Knowledge of desktop, notebook, mobile device and printer support. * Knowledge of backup and recovery processes, including cloud-hosted backup solutions. * Understanding of IT Help Desk operations and first- and second-line ICT support * Knowledge of Apple Mac and Microsoft operating environments * Good communication, customer service and interpersonal skills. * Good troubleshooting, analytical and problem-solving skills. * Ability to maintain accurate records and ICT asset registers. * Ability to priorities tasks, work under pressure and meet deadlines * Ability to interact effectively with users, service providers and stakeholders * A valid Code B driver's license.
ADDED ADVANTAGES
Experience within the Public Service, TVET College or Higher Education environment * Experience in supporting DHET and transversal systems such as PERSAL and COLTECH * Experience with endpoint security, device management and Microsoft Intune.
Key Result Areas:
Configuration and maintenance of desktops, notebooks (including Apple Mac) and mobile devices (iPad and Tablets). * Installing and upgrading applications (e.g., Microsoft Office 365, Adobe Reader, etc.) * Creating user accounts on Entra Admin and email accounts (using 365 exchange) for all employees and students * Connecting users to both network and local printers * Ensure network availability for all ICT infrastructures * Adding computers to the domain * Installation and updating of antivirus software * Installation and support of transversal systems (PERSAL and COLTECH) * Maintain accurate registers of office IT hardware, signed software licenses and subscriptions * Ensure reliable connection and access to shared network drives * Upgrading of operating systems * Mapping of network drives * Liaise with external vendors and service provider * Analyze and resolve user technical problems. Ensuring compliance with College ICT policies, standards and procedures.