Information Technology (it) Manager

Role Purpose

• Ensure the effective acquisition, deployment and management of business-focused ICT resources and the delivery of high-quality, customer-focused ICT services that support WAEP's upstream business operations

Core Competencies

• ICT strategy and governance
• Infrastructure and enterprise applications
• Cybersecurity and information risk
• ERP implementation and support
• Disaster recovery and business continuity
• Vendor and SLA management
• IT project and budget management
• Leadership and customer service
• Key Performance Indicators (KPIs)
• ICT systems availability and downtime
• ICT project delivery within budget and schedule
• Cybersecurity incident and control performance User/customer satisfaction
• SLA performance
• ICT budget accuracy and cost efficiency
• Business benefits realized from technology Investments

Key Responsibilities

• Develop and implement the ICT strategy, supporting plans, policies and procedures in line with corporate strategy.
• Prepare and manage the annual ICT budget and monitor expenditure and return on technology investments.
• Plan and control projects for the selection, acquisition, development, installation and maintenance of major information systems and infrastructure.
• Ensure availability, reliability and performance of ICT platforms, networks, end-user systems, applications and peripherals.
• Lead deployment, implementation and support of ERP and other enterprise business applications.
• Develop and implement information-security procedures and evaluate risks associated with critical ICT operations Direct development and testing of Disaster Recovery and Business Continuity arrangements for ICT services.
• Manage software licensing system capacity, technology lifecycle and application performance.
• Manage ICT vendors, Internet and telecommunications service providers and associated service-level agreements. Define technology requirements with business stakeholders, monitor emerging technologies, and lead and develop ICT personnel.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, Engineering or a related discipline
• Minimum 10-15 years relevant ICT experience, including significant management responsibility in a complex organization; oil and gas experience is strongly preferred.
• Relevant professional certifications in IT service management, cybersecurity, cloud, networking. project management or enterprise systems are strongly preferred.