Information Management Assistant

Duties

• The Diplomatic Technology Assistant is a member of the [Diplomatic Technology, DT Customer Engagement] team with a security clearance. Responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms. Requires a Top Secret Security Clearance.

MAJOR DUTIES AND RESPONSIBILITIES

70%

• SERVICE DESK SUPPORT, OPERATIONS AND SYSTEMS ADMINISTRATION 70% Utilize limited system administrator privileges to address customer issues and to provide basic hardware, applications, and systems support on both classified and unclassified systems in Controlled Access Areas (CAA) and general work area (GWA) of the mission. Assist users with routine IT issues, manage user accounts, and help maintain system functionality. Collaborate with cross-functional teams to escalate and resolve complex technical issues.

Technical and Systems Support in CAA: *

• Event & VIP IT Support: 15%
• TRAINING, KNOWLEDGE MANAGEMENT, AND CYBERSECURITY 15%
• PROJECTS AND ADMINISTRATIVE SUPPORT 15%

Requirements:

EXPERIENCE:

• A minimum of 2 years of experience in computer networking operations, network management, or utilization of computer systems

Education Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Library and Data Science/ Analytics, or Communications and Technology is required