Iff Operator - Nairobi

Job Purpose

• To provide quality customer service and facilitate clearance of Clients cargo

Key Responsibilities

Handle the day-to- day operational relationship with the Client

• Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department in accordance with SLSM/ALSM/DILS.
• Request for missing documentation and more detailed instructions if necessary from the Client.
• Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
• Prepare and submit shipment status reports to clients.

Manage the file processing.

• Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
• Receive and open operation files on a daily basis.
• Share shipment status with Clients on a daily basis.
• Follow up on BONDS application and update on Bond status
• Analyze clearance times and preparing shipment tracking updates
• Prepare delivery plan to the site and follow up on delivery documents (POD, EIR)
• Prepare files for Billing

Alert/Inform Management

• Alert the Client in case of operational issues (potential or real) and escalate to the IFFS the issues that you are unable to handle.

Qualifications

• Diploma in Clearing and Forwarding or Relevant Training from KESRA
• Knowledge of Single Customs Territory.

Key Skills

• Organization
• Analytical
• Leadership
• Computer Literacy

Experience

• 2 Years in Clearing and Forwarding