Ict Officer (kaduna) At Dragnet Nigeria

About the role

To provide ICT support to users and systems, resolving incidents and supporting the reliable operation of hospital technology.

Responsibilities

• Provide first-line ICT support and resolve user incidents.
• Support hardware, software, network and device operations.
• Support hospital information systems and user access.
• Apply ICT security and data-protection practices.
• Maintain ICT asset and support records.
• Escalate complex issues appropriately.

Required skills

• Knowledge of ICT support, hardware, software and networks
• Problem-solving and troubleshooting skills
• Understanding of ICT security basics
• Effective communication and user support
• Reliability and attention to detail

Nice to have

Experience supporting health/hospital information systemsExperience with ICT support tools and ticketing systems

Experience

Experience in an ICT support or helpdesk role.

Education

Bachelor's degree, HND or ND in Computer Science, Information Technology or a related discipline; Completion of NYSC where applicable, or a valid exemption.