To provide ICT support to users and systems, resolving incidents and supporting the reliable operation of hospital technology.
- Provide first-line ICT support and resolve user incidents.
- Support hardware, software, network and device operations.
- Support hospital information systems and user access.
- Apply ICT security and data-protection practices.
- Maintain ICT asset and support records.
- Escalate complex issues appropriately.
- Knowledge of ICT support, hardware, software and networksProblem-solving and troubleshooting skillsUnderstanding of ICT security basics
- Effective communication and user supportReliability and attention to detail
Experience in an ICT support or helpdesk role
Bachelor's degree, HND or ND in Computer Science, Information Technology or a related discipline; Completion of NYSC where applicable, or a valid exemption