Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
4-7 years of experience in dispatch, logistics, distribution, or warehouse operations within FMCG.
Minimum 2 years of experience supervising drivers, delivery teams, or warehouse personnel.
Experience in dairy, ice cream, frozen foods, or temperature-controlled distribution is highly preferred.
Strong knowledge of cold-chain operations, inventory control, stock reconciliation, and POD documentation. Proficiency in Microsoft Excel and familiarity with ERP or inventory management systems.
Strong leadership, planning, communication, problem-solving, and organizational skills.
Key Responsibilities
Plan and supervise daily dispatch, delivery schedules, routes, and distribution operations.
Ensure proper cold-chain management, temperature control, food safety, and product handling.
Oversee stock movements, loading, inventory reconciliation, shortages, damages, and returns.
Verify customer orders, invoices, dispatch records, and proof of delivery (POD) documentation.
Supervise drivers, loaders, salesmen, and delivery teams to ensure productivity and compliance.
Coordinate with Warehouse, Sales, and Logistics teams to resolve delivery issues and customer complaints.
Prepare dispatch, delivery, stock movement, and POD reports while identifying opportunities to reduce losses and delays.