- The Hygiene Manager is responsible for implementing, managing, and continuously improving all hygiene, sanitation, and food safety standards within the hotel.
- This role ensures compliance with Hyatt brand policies, HACCP principles, and local health regulations, while fostering a strong culture of cleanliness and safety across all F&B operations.
Key Responsibilities
Food Safety & Hygiene Compliance:
- Establish, implement, and maintain the hotel's Food Safety Management System (FSMS) based on HACCP standards.
- Ensure all kitchens, outlets, bars, storage areas, and food production spaces comply with internal and external hygiene regulations.
- Conduct routine hygiene inspections and corrective action follow-up.
- Prepare for and manage all local government health inspections.
- Design and deliver ongoing food safety, hygiene, and sanitation training for culinary and service staff.
- Maintain hygiene certification and training records for all team members.
- Coach department heads on best practices and ensure daily operational compliance.
Quality Assurance & Monitoring:
- Monitor food handling, storage temperatures, receiving processes, and personal hygiene practices.
- Verify that cleaning schedules (daily, weekly, deep cleaning) are executed as per standards.
- Validate sanitation of equipment, utensils, cold rooms, and workstations.
- Conduct microbiological swabbing/tests where required and track results.
Documentation & Reporting:
- Maintain all HACCP documentation, SOPs, checklists, and audit records.
- Prepare periodic hygiene reports for F&B leadership and hotel management.
- Lead internal hygiene audits and support third-party audits.
Coordination & Communication:
- Work closely with Executive Chef, F&B Director, Stewarding, Purchasing, and Engineering teams.
- Ensure chemicals, cleaning agents, PPE, and sanitation tools are safely used and properly stored.
- Participate in menu planning to ensure safe food preparation methods.
Crisis & Incident Management:
- Lead investigations of food-related incidents, guest complaints, or suspected contamination.
- Develop and maintain emergency response plans for food safety risks.
- Advise management on immediate corrective and preventive actions.
- Degree/diploma in Food Science, Microbiology, Hospitality Management, or related field.
- Minimum 3 - 5 years of hygiene, food safety, or QA experience in a hotel, cruise, or food manufacturing environment.
- HACCP Level 3/4 or equivalent certification required.
- Experience with luxury or international hotel brands preferred.
- Strong knowledge of HACCP, FSMS, ISO 22000, and local food safety laws.
- Excellent training and communication skills.
- Ability to conduct detailed audits and implement corrective actions.
- Strong organizational skills and attention to detail.
- Proficient with documentation, reporting, and compliance systems.
- High integrity and strong sense of responsibility.
- Proactive, process-driven, and safety-focused.
- Able to work independently and influence multiple departments.
- Calm and analytical in urgent situations.
And we offer a great range of benefits, including:
- Long term career growth opportunities
- A motivated and connected team
- 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
- And a company that truly cares.