Manage relationships with vendors, service providers, and key stakeholders to ensure effective service delivery.
Coordinate HR operations and administrative processes relating to outsourced employees.
Validate payroll data, timesheets, employee records, and payroll documentation to ensure accuracy before processing.
Monitor vendor performance, service-level agreements (SLAs), and compliance with contractual obligations.
Maintain accurate employee databases, HR records, and outsourcing documentation.
Utilize advanced Microsoft Excel tools, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis functions, to prepare reports and generate operational insights.
Track employee headcount, deployments, exits, replacements, and other workforce movements.
Ensure compliance with applicable labour regulations, company policies, client requirements, and statutory obligations.
Identify and resolve discrepancies in payroll, employee records, and vendor submissions.
Prepare periodic HR operations reports, vendor performance reports, and workforce analytics for management review.
Coordinate the resolution of employee and vendor-related operational issues within agreed timelines.
Identify opportunities to improve HR processes, strengthen controls, and enhance operational efficiency.
Qualifications and Experience
Bachelor's Degree in Human Resources, Business Administration, Social Sciences, or a related field.
3 - 5 years of relevant experience in HR Operations, Outsourcing, or Vendor Management.
Proven experience managing large employee populations.
Practical experience in payroll validation, employee data management, and compliance monitoring.
Advanced Microsoft Excel proficiency, including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and data analysis.
Experience coordinating vendors and engaging multiple stakeholders.
Required Skills and Competencies:
Strong vendor management and stakeholder engagement skills.
Advanced Excel and data analysis capabilities.
Excellent attention to detail and accuracy.
Strong analytical, critical-thinking, and problem-solving abilities.
Excellent organizational and time-management skills.
Ability to manage multiple priorities and work effectively under pressure.
Proactive, quick-thinking, and solutions-oriented approach.
Strong written and verbal communication skills.
High levels of integrity, accountability, and professionalism.