Human Resource Generalist Coordinator
Full-time
EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g, general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).
We are recruiting to fill the position below: Job Title: Human Resource Generalist Coordinator
Location: Abuja
Mission Objective
The People and Culture department is focused on creating a work environment that inspires creativity, innovation and growth.
We believe in fostering a culture where every employee feels valued, respected, and included, and has the resources and support they need to thrive.
We are dedicated to attracting, retaining and developing a diverse and talented workforce that embodies our organization’s values and True North.
We aim to promote a positive and collaborative work culture that encourages open communication, constructive feedback, and ongoing learning and development opportunities.
The Human Resource Generalist serves as the operational backbone of the HR function, delivering efficient, employee-centered HR services across the full employee life cycle.
This role combines front-line people support with administrative precision, managing the HR helpdesk, maintaining accurate documentation, driving engagement, administering payroll and benefits, and overseeing probation and confirmation processes.
The ideal candidate is detail-oriented, systems-savvy, and genuinely invested in creating a positive employee experience.
Duties And Responsibilities Purpose:
Serve as the first point of contact for employee and manager inquiries on HR policies, benefits, payroll, and workplace matters.
Champion the employee experience by ensuring HR services are accessible, timely, and delivered with empathy and professionalism.
Maintain the integrity of HR data and documentation to support compliance, decision-making, and organizational trust.
Drive a culture of engagement and continuous feedback through eNPS and related initiatives.
Ensure the full employee lifecycle from onboarding through probation and confirmation is managed smoothly and without gaps.
Enable informed people decisions by providing accurate dashboards, analytics, and reports to HR leadership and managers.
Safeguard confidentiality and data protection standards across all employee records and HR transactions.
Support organizational compliance by staying current with statutory requirements and maintaining audit-ready documentation.
Engagement:
Serve as the first point of contact for employee and manager HR inquiries via multiple channels, resolving routine issues and escalating complex matters with proper documentation.
Administer the eNPS survey end-to-end distribution, communication, response collection, analysis, and reporting with actionable recommendations.
Plan and execute employee engagement initiatives including wellness programs, recognition activities, and team-building events.
Support action planning on engagement feedback, partnering with managers to address identified concerns and manage internal communication channels.
Coordinate benefits enrollment, changes, and renewals; serve as liaison with vendors and educate employees on available benefits.
Manage probation tracking scheduling reviews with managers, sending reminders, and ensuring timely completion.
Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the HR Manager.
Ensure no probation period lapses without an explicit, documented decision.
Delivery:
Administer the eNPS survey end to end distribution, communication, response collection, analysis, and reporting with actionable recommendations.
Prepare confirmation letters, update employee status in HRIS, and flag probation extensions or performance concerns to the People and Culture Manager.
Targeted Specialized Knowledge
2–4 years of progressive HR experience in a generalist or coordinator role.
Demonstrated experience with at least three of the following: HR helpdesk/employee support, payroll administration, benefits coordination, HR documentation/compliance, engagement surveys, or HR reporting.
Hands-on experience administering eNPS or employee engagement surveys, including analysis and action planning.
Proven track record managing probation and confirmation processes or similar employee lifecycle milestones.
Experience working with HRIS platforms (e.g., BambooHR, Workday, SAP, or similar) and payroll systems.
Key Areas of Note:
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options through consultation with physicians and other medical specialists.
Key Skills and Attributes:
Hold Computer literacy
Excellent Communication and Customer Service
Caring, Compassionate, Dedicated, and Professional
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem Solving and Initiative
Time Management and Organization
Attention to Detail
Remuneration NGN 331,914.24 Monthly Gross
Other Benefits:
Health Coverage Benefit
Performance Bonus
13th Month
Annual Skills Assessment