Contact Centre Trainer (lms, Advanced Excel, Powerpoint, Crm) (east London Onsite Or Sa Remote)

Datafin

Eastern Cape, south-africa

ENVIRONMENT:PLAY a crucial role in ensuring that all employees in the Contact Centres are equipped with the skills and knowledge required to enhance performance, quality and excellent customer service as the next Contact Centre Trainer wanted by a dynamic Online Learning Platform. You will deliver product, process and system training, facilitate onboarding/induction training for all new staff while assessing the requirement and effectiveness of training programmes and conducting regular gap analysis surveys. The ideal candidate must have 2-3 years’ experience as a Trainer, preferably in a Call Centre or Customer Service environment including a solid understanding of call centre systems with proficiency with Advanced Excel & PowerPoint for preparing training materials, reports, and presentations. You must also be familiar Familiarity with using LMS platforms, Customer Relationship Management (CRM) systems, communication and collaboration tools like Microsoft Teams, Zoom, etc. and basic knowledge of content creation software such as Canva & Articulate for designing engaging training materials and visuals.DUTIES:Training and Development - Deliver product, process and system training in alignment with company standards and processes for new and existing call centre agents focused on performance, quality, call handling and customer service skills. Facilitate onboarding/induction training for all new staff to the business (including staff not in the Contact Centres). Develop, review, and update training materials based on evolving product knowledge, customer service protocols, and any process changes. Offer additional training or refresher courses for agents, especially those who are struggling with performance or where gaps have been identified. Assess the requirement and effectiveness of training programmes through discussions with Departmental Managers around departmental performance metrics, feedback, and agent development, to ensure continual growth. Conduct regular gap analysis surveys with staff and review findings from periodic performance management discussions to identify agents and areas at risk. Prepare training reports and gap analyses reports for management. In collaboration with the HR Manager, maintain accurate records of training sessions, attendance and assessment results. At least 2-3 years of experience as a Trainer, preferably in a Call Centre or Customer Service environment. Experience and knowledge in Call Centre Operations: Understanding of call centre systems, processes, and key performance indicators (KPIs). Performance Assessment and Feedback: Proven experience in monitoring, evaluating, and improving agent performance. Microsoft Office Suite: Advanced proficiency in Microsoft Excel for tracking performance metrics, creating reports, and analysing data; proficiency in Word and PowerPoint for preparing training materials, reports, and presentations. Learning Management Systems (LMS): Familiarity with using LMS platforms for training delivery, tracking agent progress, and generating training reports. CRM and Call Centre Software: Basic understanding of Customer Relationship Management (CRM) systems and call centre software tools for assessing agent-customer interactions. Digital Communication Tools: Familiarity with communication and collaboration tools like Microsoft Teams, Zoom, or similar platforms for virtual training sessions. Content Creation Tools: Basic knowledge of content creation software (e.g., Canva, Articulate) for designing engaging training materials and visuals. Desired Skills: Contact Centre Trainer

a day ago

Training & Development Officer (operator Training Mqa)

Oza Holdings

KwaZulu-Natal, south-africa

full-time

The Training & Development Officer is a site-based specialist responsible for developing, monitoring, and continuously improving the competence, behaviour, safety awareness, and operational performance of mining Operators. The Officer will serve as the operational "eyes and ears" of the Regional HR Manager at site level and will work closely with Operations, Safety, Compliance, Security and Human Resources to maintain a highly skilled, disciplined, productive, and safety-conscious Operator workforce. Key Responsibilities: Operator Training & Development: Conduct and coordinate SOP, compliance, operational and Mining Health & Safety training. Provide ongoing coaching, refresher training, and practical workplace development for Operators Yellow Plant & Equipment Competency: Promote correct, safe, and productive operation of Excavators, Front-End Loaders (FELs), Articulated Dump Trucks (ADTs), Dozers and other yellow mining machinery and vehicles. Behavioural Observation & Coaching: Observe Operators during daily operations, identify unsafe, unproductive, or inappropriate behaviour and provide immediate corrective coaching and development. Performance Monitoring: Monitor Operator performance, driving ability, machine handling, productivity, discipline, equipment utilisation, and adherence to operating standards. Maintain individual performance and development records. Incident & Accident Analysis: Participate in the review of incidents, accidents, equipment damage, and operational losses. Identify behavioural, competency or training-related root causes and recommend corrective and preventative interventions Loss & Risk Mitigation: Identify operating practices that may result in equipment damage, production losses, safety incidents, or unnecessary costs and implement targeted training interventions. Recruitment & Selection: Support HR and Operations in the recruitment, assessment, selection, and placement of Operators by assisting with practical competency assessments and verification of operational experience. Skills Upliftment: Identify individual and collective skills gaps and develop targeted interventions to continuously improve the quality, productivity, and capability of Operators. Safety & Compliance: Reinforce compliance with SOPs, Mine Health and Safety requirements, site rules, operating procedures, PPE requirements, and established company standards. Ethics & Site Intelligence: Observe and report suspected unethical practices, misconduct, irregular activities, theft risks or suspicious behaviour through the appropriate HR, Security and Management channels. Stakeholder Collaboration: Work closely with Regional HR Managers, Safety Officers, Compliance Officers, Security, Supervisors and Operational Management to address people, skills, behavioural and operational risks. Reporting: Provide structured daily, weekly, and monthly feedback on Operator performance, training completed, skills gaps, incidents, behavioural trends, and recommended corrective actions. Wash Plant: Experienced in coal wash plant operations, with practical knowledge of plant processes, operator requirements, safety procedures, SOP compliance and equipment operation. Minimum Requirements Minimum 5 years' relevant experience within coal mining, mining operations, wash plant operations or a closely related mining environment. SETA-accredited with practical experience in operator training, assessment, coaching and competency development within the mining environment. Strong practical knowledge of yellow mining machinery, mobile equipment, and heavy mining vehicles. Sound understanding of Operator competency, machine operation, SOPs, mining safety requirements, and behavioural risk management. Previous experience in training, coaching, assessment, supervision, or development of mining Operators will be highly advantageous. Ability to analyse incidents and identify behavioural, competency and training-related causes. Good report-writing, communication, observation, and interpersonal skills. Ability to engage Operators firmly but constructively and motivate continuous improvement. Computer literacy and ability to maintain training and performance records. Valid driver's licence. Must preferably reside in Newcastle, KwaZulu-Natal, or be able to work permanently from the Newcastle area and surrounding mining sites.

6 days ago

Sed Superintendent (d2) (hr)

Dwarsrivier Chrome Mine

Limpopo, south-africa

full-time

The successful applicant will report to the Human Resources Manager or nominee. MINIMUM EDUCATIONAL REQUIREMENTS: Grade 12 / Standard 10 Certificate. Relevant Diploma preferably in Social Sciences /Local Economic Development /Human Resources / Community Development. Code 08 (B) Driver's Licence or Higher. Advantageous: Bachelors' Degree in Social Sciences /Local Economic Development /Human Resources / Community Development. EXPERIENCE (including but not limited to): 5 - 10 years practical experience in SLP, DTI, BBBEE and Mining Charter implementation. 2 years management experience in a mining environment (included above). 3 years in Enterprise and Supplier development/preferential procurement/SMME incubation in a mining environment, Community engagement in mining communities. DUTIES (including but not limited to): Lead the implementation and sustainability of the mine's Social and Labour Plan (SLP), Local Economic Development (LED), Corporate Social Investment (CSI) and Enterprise and Supplier Development (ESD) programmes in line with the Mining Charter, MPRDA and DTI Codes of Good Practice. Drive ESD by identifying, developing and integrating host community SMMEs into the mine's supply chain and by managing preferential procurement targets, business development support, incubation and acceleration. Facilitate constructive relations between the mine and its host and labour sending communities, including stakeholder engagement, to ensure the mine's social licence to operate is maintained and SLP and Mining Charter commitments are delivered. Budget and cost control: Compile the SED sub-function's operational, capex and labour budgets and for approval. Effectively manage the sub-function in line with approved budgets, report variances as required and recommend or implement remedial action within the span of control. Review and authorise payments in line with approved budget and policy. SHERQ adherence and compliance: Ensure compliance with all statutory SHERQ requirements, policies and standards across SED team. Communicate new safety regulations and procedures to SED employees and contractors to ensure correct implementation. Implement Change initiatives: Initiate and lead Departmental change. Ensure implementation and management of change initiatives and optimal resource utilisation at all levels. People Management: Allocate work to direct reports and provide the appropriate level of management, delegation and situational leadership. Do performance reviews, coach subordinates and recommend and approve individual development plans. Oversee the quality of SoR leadership and structured focused development. Resolve grievances and maintain employee relations. Stakeholder Relations: Build, manage and maintain healthy, diverse, workable internal relations (peers, unions, Head Office) and external relations (communities, traditional authorities, government, statutory bodies). Provide relevant and specialised technical support to applicable stakeholders. Establish, lobby and maintain relationships with relevant stakeholders such as local government, municipalities, traditional authorities and beneficiaries) to advance SLP, ESD and LED goals. Participate in relevant community and development forums. Ensure ongoing stakeholder involvement and engagement through liaison with national, provincial and other related government institutions, NGO's and investors to advance the interests and objectives of community development goals and initiatives. Governance, Risk and Reporting: Compile monthly, quarterly and annual SLP,ESD, LED and SED reports and submit or present to the HR and General Manager and Statutory bodies. Compile monthly project progress reports for line management. Maintain effective governance frameworks within the SED function. Identify and mitigate stakeholder and community-related risks. Prepare management reports, board reports, and regulatory submissions. Maintain accurate stakeholder engagement records and project documentation. Ensure compliance with company policies and governance requirements. Social Labor Plan and Mining Charter: Provide community-level input into drafting the SLP and Mining Charter and submit to HR and the General Manager for approval before submitting to relevant authorities. Ensure SLP and Mining Charter are implemented as approved. Draft, negotiate and sign memorandums of understanding with stakeholders in line with approved SLP. Conduct After Action Review on all SLP and SED initiatives, identify gaps and take or recommend corrective action. Always maintain a DMRE-ready SLP audit file. LED Management: Review and recommend LED project proposals to ensure compliance with strategic intent, BBBEE and other relevant statutory requirements. Ensure approved LED projects are implemented and managed in line with company policies and sound governance. Monitor project implementation and advise where necessary to ensure sustainability and profitability. Build sustainability, handover and exit plans into every LED project to ensure projects continue to operate after mine funding. Community risk management and relationships: Maintain and update a live community risk register (grievances, protest indicators, faction disputes, socio-economic red flags). Proactively identify community-related risks and inform the HR Manager, General Manager and Security within defined timeframes. Build and maintain positive relationships with host and labour sending communities, traditional authorities and community forums. Make appropriate recommendations to address identified risks and implement approved mitigation actions. Represent the company at all relevant forums. Operate a formal community grievance mechanism (log, acknowledge, investigate, feedback, close). Communication and reputational monitoring: Develop and implement Communication Strategy for internal and external audiences. Enterprise and Supplier Development: Design and implement the mine's Enterprise & Supplier Development strategy in line with the Mining Charter, BBBEE Codes and SLP commitments. With Supply Chain, identify set-aside and unbundling opportunities in the mine's procurement plan and match qualified SMMEs to those opportunities. Provide structured Business Development Support (BDS), incubation and acceleration to SMMEs, including business registration, compliance (tax, BBBEE, safety), financial management, quality systems, contracting and access-to-market support. Track and report ESD spend and preferential procurement spend against Mining Charter and SLP targets, and drive corrective action where targets are at risk. Monitor SMME performance on awarded contracts and manage graduation from incubation to independent supply. Project management and community knowledge system: Manage SED, LED, CSI, and ESD projects using standard project management disciplines (scope, schedule, budget, risk, quality). Maintain a project register and status reporting for all community projects.

8 days ago

Technical Services Supervisor (tss)

Netcare

Gauteng, south-africa

full-time

ROLE SUMMARY The Technical Services Supervisor is responsible for managing risks related to Hospital Technical infrastructure and assets related to all plant and equipment. KEY WORK OUTPUT AND ACCOUNTABILITIES CONSISTENCY OF CARE & OPERATIONAL EXCELLENCE Maintenance functions and procedures Manage and coordinate all maintenance functions of the hospital's premises, building and equipment. Plan and implement reactive and preventive maintenance procedures. Perform maintenance tasks as stipulated in "Equipment Type Skills Assessment TGL v1.1". Implement safety measures and compliance with regulatory and statutory regulations. Manage Technical related Purchasing and Expenditure. Budget control Perform cost control, budgeting and developing cost saving strategies. Reporting Ensure accurate record keeping and complete reporting. Prepare monthly reports as requested on staff, contractors, facility and assets of the hospital. TRANSFORMATION OF OUR SOCIETY Stakeholder relationship management Liaise with people from all levels (doctors, management, employees). Provide a professional and effective service to all colleagues, staff and customers. Assist with training of nursing, pharmacy, admin and management staff on technical related issues. Interact in a professional manner with colleagues, staff and clients. People management Supervise all applicable staff in the Technical Department. Train and assist Technical staff where required. Ensure proper planning of resources in accordance with PAS 55 principles. Ensure the correct skills are provided for the specific job. In consultation with HR Manager, assist the Technical Services Manager to develop training and succession plans to ensure that staff are trained to the statutory competency requirements for their specific roles. Personal and professional development Assume responsibility for own personal and professional development. Keep up to date with Netcare's evolving policies and procedures. Ensure professional conduct at all times. SKILLS PROFILE EDUCATION Essential Electrical or Mechanical Trade Diploma at NQF level 6 or NQF Level 5 Engineering Qualification. Preferred Member of the South African Federation of Hospital Engineers (SAFHE). WORK EXPERIENCE Essential A minimum of 2 years relevant technical and supervisory experience in a hospital and/or hospitality related industry. Computer literacy in MS Office. Preferred Background in project management. KNOWLEDGE Essential Familiar with relevant regulatory and statutory regulations. Knowledge of National Building Regulations. Occupational Health and Safety Act's regulations relating to machinery. Knowledge of the R158 building regulations, specifically with regards to hospitals, theatres and industrial kitchens.

14 days ago

Training Administrator (gauteng - Sandton)

Bluespec Holdings

Gauteng, south-africa

full-time

Purpose of the Job The Training Administrator is responsible for providing administrative support to the Learning and Development function by coordinating training logistics, maintaining training records, scheduling training interventions, and ensuring accurate training documentation and compliance records are maintained. Training Administration Assist with the coordination of internal and external training programmes across multiple divisions. Liaise with training providers and facilitators regarding training schedules and administration. Schedule training sessions and communicate logistics to employees and stakeholders. Maintain accurate training records, attendance registers, learner files, and training documentation. Prepare training materials, certificates, and training packs where required. Compliance and Regulatory Support Assist with maintaining compliance documentation relating to training and skills development. Support the preparation of Workplace Skills Plan (WSP) and Annual Training Report (ATR) submissions. Maintain audit-ready learner and training files. Assist with SETA-related administration and record keeping. Ensure training records are updated in accordance with company and legislative requirements. Reporting and Administrative Support Capture and maintain training data and records. Generate training reports as required. Update and maintain the Learning Management System (LMS). Monitor training attendance and completion records. Assist with tracking training expenditure and budget information. Provide administrative support to the Training Coordinator, HR Manager, or Learning & Development team. Requirements Critical Experience 1-3 years Training Administration, HR Administration, or Learning & Development support experience Exposure to SETA administration Exposure to WSP | ATR processes Learnership and apprenticeship administration experience advantageous

19 days ago

Telesales Clerk / Student Liaison Officer

Kontak Recruitment

Gauteng, south-africa

full-time

Overview Our client is looking for a Telesales Clerk / Student Liaison Officer to join the team. This is a hands-on sales and student recruitment role for someone who is confident on the phone, enjoys working with people and is motivated by achieving targets. You'll speak to prospective students, explain programmes, follow up on enquiries and work with prospects through to registration. You'll also be expected to generate your own leads and build relationships with businesses and professional contacts, including Credit Controllers, Credit Managers, Financial Managers and HR Managers. Benefits Opportunity to work in a sales and student recruitment environment Opportunity to build relationships with students and professional business contacts Exposure to business development and lead generation Opportunity to develop your telesales and relationship-building skills A role where your individual performance and results are clearly measured Minimum Requirements: Matric (Grade 12) A relevant qualification or sales skills course (Advantageous) 2 years' experience in telesales, sales or student sales recruitment Experience dealing with businesses, financial or credit departments, HR departments, or within the education and training sector (Advantageous) Previous Debt collecting experience (Advantageous) Excellent written and communication skills Strong telephone and telesales skills A confident, friendly and professional telephone manner The ability to persuade, negotiate and handle objections A target-driven and results-focused approach Strong follow-up and organisational skills Good computer literacy The ability to use LinkedIn and other digital platforms to generate leads Strong attention to detail The ability to manage a high volume of calls and prospective students Resilience and persistence when dealing with rejection or objections The confidence to communicate with people at different levels of seniority Key Responsibilities: Make a minimum of 60 outbound calls per working day Contact supplied leads and follow up consistently Identify prospective students' needs and recommend suitable programmes Explain programmes, admission requirements and registration procedures Handle questions and objections professionally Follow up with prospects by telephone, email, WhatsApp and other approved channels Convert suitable prospects into registered students Generate new leads through LinkedIn, social media, referrals, networking and other sources Re-engage previous enquiries and inactive leads Build and maintain an active sales pipeline Develop professional relationships with business contacts and decision-makers Assist students with the registration process Follow up on outstanding registration requirements Keep accurate records of calls, leads, follow-ups and registrations Maintain an up-to-date sales and registration pipeline Provide regular reports on activity, leads, conversions and registrations Work consistently towards daily and semester targets

21 days ago

Hr Manager

Key skills

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