The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and presentation. The role supervises housekeeping staff, conducts quality inspections, manages room allocations, provides on-the-job training, and ensures compliance with company standards, health and safety regulations, and guest service expectations.
Minimum Requirements
Clear communication skills - written & verbal
Excellent attention to detail, initiative & interpersonal skills
Highly responsible, reliable & trustworthy
Presentable, well-spoken & professional individual
Act in good faith & in the best interest of the Company at all times
High guest centric approach to ensure overall customer service
Ability to work shifts
Duties and Responsibilities
Ensure that all company policies, procedures & SOPs are adhered to
Supervise staff effectively
Assist in identifying training needs & implements training when required
Checks that rooms are cleaned efficiently & quickly in order to maximise room occupancy
Checks that public areas are serviced & cleaned daily
Responsible for master keys & security of the bedroom floors
Makes daily checks on rooms & other facilities to ensure company standards have been met
Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
Maintains excellent & courteous relationships with guests
Report any maintenance defects to the Maintenance Department
Maintain highest standard of hygiene within the property