Qualifications Grade 12 or equivalent. A formal qualification in Hospitality Management, Hotel Management or Housekeeping would be advantageous. Additional housekeeping or supervisory training would be beneficial. Experience Requirements Minimum 2-3 years' experience in a housekeeping supervisory role within a hotel, preferably in a luxury hotel or boutique hospitality environment. Previous experience managing and supervising a housekeeping team. Strong knowledge of luxury housekeeping standards, cleaning procedures and hygiene protocols. Experience with stock control, linen management and housekeeping inventory. Knowledge of hotel operations and room inspection procedures. Experience handling guest requests and resolving housekeeping-related complaints. Skills and Competencies Excellent leadership and team management abilities. Strong organisational and time-management skills. Exceptional attention to detail. Good communication and interpersonal skills. Ability to manage multiple tasks and work under pressure. Strong problem-solving and decision-making abilities. Good administrative and stock-control skills. Ability to train, motivate and develop housekeeping staff. Strong understanding of cleanliness, hygiene and presentation standards. Personal Attributes Professional, well-presented and approachable. Reliable, responsible and trustworthy. Passionate about hospitality and guest satisfaction. Proactive with a hands-on management approach. Friendly, positive and service-oriented. Strong work ethic and ability to lead by example. Flexible and willing to assist operationally when required. Additional Requirements Willingness to work shifts, weekends and public holidays as required. Ability to work in a fast-paced luxury hotel environment. Must be physically fit and comfortable with the demands of housekeeping operations. Must be able to maintain high standards while managing a team effectively. Ideal Candidate Profile The ideal candidate will be a hands-on Housekeeping Supervisor with previous luxury hotel experience, a keen eye for detail and the ability to maintain exceptional housekeeping standards. They must be confident managing a team, conducting room inspections and ensuring that every guest enjoys a clean, comfortable and beautifully presented environment.