Hospitality

Housekeeping Supervisor

Mama Shelter·Western Cape, south-africa·Full Time·Onsite
HospitalityFull TimeOnsite
-

Job Description

THE MISSION

  • You're part of the team behind Mama's comfort making sure every room, corridor and corner feels spotless, welcoming and unmistakably Mama.
  • As our Housekeeping Supervisor, you'll be hands-on, visible and close to the action. You'll support the Executive Housekeeper, lead the team on the floor and make sure every detail is delivered to the right standard, every day.
  • You don't just check rooms you help create a place guests want to come back to.

HERE'S WHAT YOU'LL BE RESPONSIBLE FOR

Cleanliness Champion

  • Supervise the daily cleaning and presentation of guest rooms and public areas.
  • Conduct room and public area inspections to ensure Mama's standards are consistently met.
  • Ensure housekeeping procedures, hygiene and safety standards are followed.

Team Leader & Coach

  • Supervise, support and motivate the housekeeping team throughout the shift.
  • Allocate daily tasks and ensure colleagues have the tools and information they need to deliver great work.
  • Coach team members and provide feedback to support their development.

Daily Operations Expert

  • Coordinate room assignments, priorities and workload based on occupancy and operational requirements.
  • Work closely with Front Office to ensure room status is accurate and rooms are released on time.
  • Liaise with Engineering on maintenance issues and follow up to ensure rooms are returned to service promptly.

Quality & Guest Experience

  • Respond promptly to guest requests and housekeeping-related concerns.
  • Follow up on VIP rooms, special requests and any specific guest requirements.
  • Help resolve issues quickly while keeping the guest experience at the centre.

Stock & Inventory Support

  • Monitor linen, amenities and cleaning supplies and report shortages or discrepancies.
  • Support appropriate stock control and minimise wastage.

Collaboration Champion

  • Maintain strong communication with Front Office, Engineering and other departments.
  • Ensure clear handovers between shifts so nothing gets missed.

Qualifications

MADE FOR YOU ONLY IF

  • You have previous housekeeping experience in a hotel environment, ideally within lifestyle, luxury or design-led hospitality.
  • You have supervisory experience and enjoy being hands-on with your team.
  • You have a sharp eye for detail and genuinely care about cleanliness and presentation.
  • You're organised, proactive and able to manage priorities in a fast-paced environment.
  • You're approachable, supportive and confident leading a diverse team.
  • You're guest-focused and comfortable handling requests and concerns professionally.
  • You communicate clearly and work well across departments.
  • You take pride in your work and lead by example.

YOUR LITTLE EXTRAS

  • Pre-opening experience? Big plus
  • Experience with a lifestyle or design-led hotel brand.
  • You enjoy working in an energetic, social environment.
  • You bring Mama energy warm, genuine, playful and ready to get stuck in.
Apply Now

At a glance

Company

Mama Shelter

Location

Western Cape, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

August 11, 2026

More opportunities

Similar roles you might like

Assistant Housekeeper

Sun International

Western Cape, south-africa

full-time

Job Purpose The Assistant Housekeeper is responsible for the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with IHG standards and legislative requirements Key Performance Areas Housekeeping Operational Management Translate housekeeping objectives into activities and plans in line with Unit and functional strategies Facilitate the communication, implementation and measurement of housekeeping deliverables and objectives for the department Compile proactive housekeeping plans and schedules, including high access cleaning, kitchen and back of house cleaning, public areas cleaning, specialised hygiene cleaning, specialised cleaning (e.g. marble) and special laundry services Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including special turndown services, etc. Provide clear delegation of authority and accountability for deliverables Manage and allocate people and operational resources Report and escalate areas of risk and challenges being experiences in delivering against milestones and timelines Achieve and operate within the units specified budgets to Operational Expenses Shift Management Put in place staff scheduling and duty allocations to ensure sufficient coverage in line with business occupancies including housekeeping performance Handle shift briefings / handovers / shift reports Monitor and manage staff appearance and floor appearance/ functioning of equipment and systems for the function Provides feedback and reports back to management and business partners on challenges being experienced on the floors within the unit Monitor the control of linen, stock, amenities and operating equipment as per SOP Maintain par stock of guest supplies, cleaning supplies, room amenities, linen and uniforms. Monitor and track costs against a pre-defined budget Facilitate and participate in stock control procedures on a monthly basis Monitor laundry and levels of condemned linen Organize and monitor inventories against linen, uniform and fixed assets registers Completes shift reports Housekeeping Standards & Governance Develop and implement housekeeping standard operating procedures and processes - ensuring they are updated and communicated Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment Implement sufficient control measures against standards (including systems, processes and checklists) Provide input and motivate new room and housekeeping standards, and service enhancements Conduct quality assurance around housekeeping standards in rooms and public areas Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of all guest areas, including conducting room checks Organise and monitor pest eradication activities Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these People Management Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures Identification of employee training needs Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet Monitor adherence to SOPs including conducting quality assurance of work performed Manage employee relations and any disciplinary action required within the department Facilitate staff communication and motivation Perform and document performance contracting, reviews and development discussions Provides resources and removes obstacles to performance Recruit and resource for talent for positions within the department Onboard new staff members in the department Customer Experience Management Ensures that guests are treated with courtesy and respect at all times Interact with guests and provide professional service standards and solutions Handle any escalated complaints, disputes and suggestions as required Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice Interact and be present on the floor during shift to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc) Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property Build Relationships with repeat customers to ensure customer needs are anticipated Job Requirements Education Grade 12 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level Experience Minimum of 6 years' housekeeping experience with 3 years experience as a Housekeeping supervisor Previous experience in hotel housekeeping is require Work conditions and special requirements Ability to work shifts that meet operational requirements (including public holidays, night work and weekends) Physically able to move operating equipment and furniture to perform housekeeping activities Skills and Knowledge Housekeeping industry knowledge - HACCP; FCS standards Quality Assurance Housekeeping Product knowledge & standards Housekeeping tools and chemicals Cleaning techniques including specialised cleaning Written and verbal communication skills Proficiency in MS Office Suite, Opera Business Acumen Financial Acumen Report writing Contract management - SLA of service providers Knowledge and application of legislation relating to Safety, Health and the environment Team Planning

4 days ago

Houseman (ph0005)

The President Hotel

Western Cape, south-africa

full-time

As we continue our journey toward luxury, we're looking for hardworking, reliable and hands-on Housekeeping Housemen to join our team on a 6 Month fixed-term contract. Candidates must have previous housekeeping experience within a hotel environment and be available to work for the full duration of the contract. This is a physically active role supporting Room Attendants and the wider Housekeeping operation by ensuring linen, amenities, equipment and supplies are available where they are needed, while assisting with the cleanliness and presentation of guest and operational areas. The successful candidates must be comfortable with lifting, carrying and moving linen and supplies, pushing housekeeping equipment, working across multiple floors and remaining physically active throughout the shift. If you take pride in keeping things organised, enjoy being part of a busy team and understand that exceptional housekeeping depends on everyone working together, this opportunity is for you. Minimum Requirements Previous Houseman or Housekeeping experience within a hotel environment essential Previous experience within a large, high-volume 4-star or 5-star hotel environment advantageous Must be available to work on a fixed-term contract Good understanding of hotel housekeeping operations and cleanliness standards Experience handling and distributing linen, towels, guest amenities and housekeeping supplies Experience supporting Room Attendants and Housekeeping Supervisors during daily room operations Understanding of the correct handling and storage of clean and soiled linen Ability to assist with the cleaning and upkeep of guest corridors, service areas and housekeeping facilities Physically fit and able to perform a highly active and physically demanding role Ability to lift and carry linen, supplies, equipment and other housekeeping items safely Comfortable pushing and moving housekeeping trolleys and equipment Ability to work efficiently across multiple floors and operational areas Good attention to detail and cleanliness Ability to follow instructions and complete tasks within required timeframes Strong teamwork and willingness to assist wherever operationally required Reliable, punctual and committed to maintaining consistent standards Good communication skills with the ability to interact professionally with guests and colleagues Understanding of health, safety and hygiene requirements Professional grooming and presentation Ability to work shifts, weekends and public holidays as operationally required South African ID or valid South African work authorisation A fully updated CV with contactable reference details is essential What You'll Be Doing Supporting the daily operation of the Housekeeping department Assisting Room Attendants and Housekeeping Supervisors to ensure guest rooms and floors are serviced efficiently Collecting and distributing clean linen, towels and other housekeeping supplies Removing and transporting soiled linen to designated collection areas Replenishing linen cupboards and housekeeping stations throughout the hotel Delivering guest amenities, additional linen, towels and other requested items to rooms when required Ensuring Room Attendants have the linen, amenities and supplies required to complete their rooms efficiently Moving housekeeping trolleys, equipment and supplies safely between operational areas Assisting with the collection and removal of rubbish and other housekeeping waste Keeping guest corridors, service passages, linen rooms, storerooms and housekeeping operational areas clean and organised Assisting with heavier housekeeping tasks that require lifting, moving or repositioning items Supporting the movement of beds, furniture or other room items when operationally required Reporting maintenance defects, damaged equipment or unusual circumstances to the appropriate supervisor Handling hotel property, linen, equipment and guest belongings carefully and responsibly Following correct procedures for lost property and items found in guest or public areas Maintaining appropriate stock levels in assigned housekeeping areas Helping to minimise linen losses, breakages, wastage and unnecessary use of supplies Responding promptly to operational requests from Housekeeping Supervisors and management Assisting during high-occupancy periods, room changes, early arrivals and other busy operational periods Following hotel health, safety, hygiene and manual-handling procedures Maintaining a professional and respectful presence when working in guest areas Working closely with Room Attendants, Supervisors, Public Areas, Laundry and other Housekeeping team members Ensuring all assigned areas and responsibilities are completed before the end of the shift Contributing to a positive, supportive and efficient Housekeeping team environment Ensuring your work consistently reflects the professional and elevated standards expected at The President Hotel Deadline:17th October,2026

5 days ago

Housekeeping / Guest Services Team

Helderberg Personnel

Western Cape, south-africa

full-time

Current Opportunities: Assistant Housekeeping Manager Housekeeping Supervisor Housekeeping Attendant Porter Laundry Assistant Minimum Requirements: Previous experience in a similar role within a luxury hotel, lodge, guest house or hospitality establishment is essential. Passion for delivering exceptional guest service and maintaining the highest housekeeping standards. Well-presented, professional and guest-focused. Positive attitude with the ability to work effectively as part of a team. Excellent attention to detail and pride in producing quality work. Reliable, trustworthy and able to work efficiently in a fast-paced environment. Good communication skills in English (Afrikaans will be advantageous). Willingness to work shifts, weekends and public holidays.

2 months ago

Housekeeping Team

Helderberg Personnel

Western Cape, south-africa

full-time

Key Responsibilities Include but Are Not Limited To Support the Housekeeping Manager with the daily planning, coordination, and supervision of housekeeping operations Supervise, motivate, and support the housekeeping team to ensure exceptional service standards Conduct room and public area inspections to ensure cleanliness and presentation meet company standards Ensure housekeeping SOPs, health and safety procedures, and quality standards are consistently maintained Assist with staff training, coaching, scheduling, and performance management Monitor housekeeping productivity and ensure rooms are serviced within required turnaround times Oversee inventory, stock control, linen, and housekeeping supplies Identify and report maintenance issues promptly Assist with departmental administration, reporting, and record keeping Resolve guest requests and housekeeping-related queries professionally Perform additional duties as required to support the housekeeping department Criteria Minimum 3 - 5 years' housekeeping experience relevant to the roles within a hotel, lodge, guest house, or luxury hospitality environment Previous experience as either a Housekeeping Supervisor or Assistant Housekeeping Manager is essential Strong knowledge of housekeeping procedures, standards, SOPs, and inventory control Proven leadership ability with experience supervising, training, and motivating housekeeping teams Excellent organisational, communication, and problem-solving skills Exceptional attention to detail and commitment to maintaining luxury hospitality standards Ability to multitask, prioritise effectively, and perform well under pressure Professional, reliable, and guest-focused approach Proficiency in English with a good command of Afrikaans will be advantageous Experience with Opera, Apex, or similar property management systems will be advantageous

3 months ago