Housekeepers

Main Function

• The Female Housekeeper is responsible for maintaining the cleanliness, hygiene, presentation, and overall comfort of assigned guest rooms and hotel areas in line with the hotel\'s service standards. The role requires attention to detail, respect for guest privacy, proper use of cleaning materials, prompt reporting of maintenance issues, and courteous, professional conduct at all times.
• The successful candidate must be hardworking, honest, neat, observant, physically fit for routine housekeeping duties, and willing to work shifts, weekends, and public holidays as scheduled.

Role Responsibilities

Guest Room Cleaning and Preparation

• Clean and prepare guest rooms, bathrooms, corridors, and other assigned areas according to the hotel\'s approved checklist and schedule.
• Make beds neatly, change bed linen, replace towels, and arrange room amenities to the required standard.
• Dust, sweep, mop, vacuum, polish, and disinfect surfaces and fixtures using the correct methods and products.
• Ensure mirrors, windows, furniture, floors, and bathroom fittings are clean and presentable.
• Check that rooms are properly arranged and ready before notifying the supervisor or Front Office.

Bathroom Hygiene and Sanitation

• Clean and disinfect toilets, showers, bathtubs, sinks, taps, and other bathroom surfaces.
• Replenish toiletries, tissue, towels, and other approved guest supplies.
• Follow hygiene procedures to prevent cross-contamination and unpleasant odours.
• Use colour-coded cleaning cloths and tools where required by hotel policy.

Public Areas and Assigned Duties

• Clean assigned corridors, stairways, service areas, offices, and other designated spaces as instructed.
• Keep housekeeping trolleys, cupboards, and work areas clean, orderly, and safely stocked.
• Respond promptly to requests for extra towels, toiletries, room cleaning, or other housekeeping assistance.
• Assist with deep cleaning, periodic cleaning, and special assignments when required.

Guest Service, Privacy and Conduct

• Be polite, discreet, respectful, and helpful when interacting with guests and colleagues.
• Knock and announce housekeeping before entering an occupied room and follow the hotel\'s room-entry procedure.
• Respect guest belongings and never use, remove, or tamper with any guest property.
• Maintain confidentiality regarding guests, their activities, room numbers, and personal information.
• Never argue with guests; refer complaints or requests beyond assigned authority to the supervisor.

Lost and Found

• Report and hand over any item found in a guest room or public area immediately in accordance with the hotel\'s Lost and Found procedure.
• Do not keep, conceal, transfer, or dispose of items belonging to guests or the hotel.
• Complete any required lost-and-found documentation accurately.

Cleaning Materials, Equipment and Safety

• Use cleaning chemicals, disinfectants, and equipment according to instructions and safety procedures.
• Never mix chemicals or use a product for an unauthorised purpose.
• Wear the required personal protective equipment and handle wet floors safely.
• Place warning signs where necessary and report hazards, breakages, pests, leaks, or unsafe conditions immediately.
• Use hotel supplies responsibly and avoid wastage, damage, or misuse.

Linen, Amenities and Inventory

• Collect, count, distribute, and return linen and towels according to departmental procedures.
• Report shortages, damaged linen, missing amenities, and faulty equipment to the supervisor.
• Maintain accurate records where assigned and ensure supplies are stored properly.
• Do not remove hotel property or supplies from the premises without authorisation.

Maintenance and Defect Reporting

• Report defective lights, air-conditioning units, plumbing, electrical fittings, furniture, locks, and other room facilities promptly.
• Do not attempt repairs outside the scope of training and authorisation.
• Follow up with the supervisor where a reported issue may affect room readiness or guest safety.

Teamwork and Reporting

• Attend briefings, training sessions, and shift handovers as scheduled.
• Complete assigned room and area checklists honestly and accurately.
• Report completed rooms, unusual observations, guest requests, and operational concerns to the supervisor.
• Cooperate with Front Office, Laundry, Maintenance, Security, and other departments.

Professional Standards and Discipline

• Report to work punctually in the approved clean uniform and appropriate footwear.
• Maintain personal hygiene, neat grooming, and a professional appearance.
• Follow duty rosters, supervisors\' lawful instructions, hotel policies, and service standards.
• Avoid unauthorised phone use, eating in guest areas, loitering, sleeping on duty, or abandoning assigned areas.
• Carry out other reasonable housekeeping duties assigned by management.

Experience / Qualification

• Minimum of SSCE/WAEC or equivalent; additional hospitality training is an advantage.
• Previous housekeeping, cleaning, or hotel experience is an advantage; suitable candidates may be trained.
• Basic ability to read instructions, follow checklists, and communicate clearly.
• Knowledge of cleaning procedures, hygiene, and safe handling of cleaning materials is desirable.
• Must be physically capable of carrying out routine cleaning, standing, bending, and moving housekeeping supplies safely.
• Must be willing to work shifts, weekends, and public holidays when scheduled.

Competencies / Skills

• Excellent attention to detail and cleanliness.
• Good time management and ability to complete assigned rooms within expected timelines.
• Knowledge of bed-making, bathroom cleaning, dusting, mopping, and sanitising procedures.
• Ability to follow instructions, checklists, and standard operating procedures.
• Careful handling of linen, guest belongings, equipment, and hotel supplies.
• Good communication, teamwork, and basic problem-solving skills.
• Behavioural Qualities / Other Competences
• Honesty, trustworthiness, and integrity.
• Neatness, discipline, punctuality, and reliability.
• Respect for guest privacy and confidentiality.
• Politeness, patience, and a service-oriented attitude.
• Initiative, accountability, and willingness to learn.
• Ability to work under pressure while maintaining quality standards.
• Respectful and cooperative conduct with guests, colleagues, and supervisors.
• Performance Expectations / Key Performance Indicators (KPIs)
• Guest rooms and assigned areas meet the hotel\'s cleanliness and presentation standards.
• Assigned rooms are completed within the required time and checked before release.
• Compliance with cleaning checklists, hygiene rules, chemical safety, and room-entry procedures.
• Prompt reporting of maintenance defects, lost property, hazards, and guest requests.
• Minimal avoidable damage, wastage, and loss of linen, amenities, and equipment.
• Professional conduct, punctuality, attendance, and cooperation with the housekeeping team.
• Positive guest feedback and a low rate of housekeeping-related complaints.