At Uleval Technology, "We help businesses from healthcare, Oil and Gas, transportation, real estate, communication, and other industries seize new opportunities, overcome business challenges".
We are recruiting to fill the position below:
Job Title: Hotel Receptionist (Front Desk)
Location: Oshodi, Lagos Employment Type: Full-time
Job Summary
We are looking for a hotel receptionist that will serveas the primary point of contact for guests, managefront-desk operations, check-ins, check-outs, reservations, and day-to-day administrative tasks.
Core Responsibilities
Guest Check-In & Check-Out: Welcome arriving guests, verify IDs, assign rooms, issue key cards, and collect payments or finalize bills upon departure
Reservations & Inquiries: Manage room bookings, walk-ins, cancellations, and special requests via phone, email, or online systems
Customer Service: Answer questions about hotel amenities, local dining, attractions, and transport options. Handle and resolve guest complaints or escalate them to management
Communication & Coordination: Answer the switchboard, route calls, take messages, and coordinate closely with housekeeping and maintenance to ensure rooms are clean and ready
Administrative & Financial Tasks: Process credit card and cash transactions, balance shift cash floats, maintain accurate guest records, and prepare end-of-day reports.
Required Skills & Qualifications
Education: High school diploma or equivalent; a degree or certificate in hospitality management is an advantage.
Interpersonal Skills: Friendly, patient, and professional demeanor with strong verbal and written communication abilities.
Technical Proficiency: Experience with hotel property management systems (PMS) like Opera, Fidelio, or CloudBeds, as well as general office software.
Organization & Multitasking: Ability to handle phone calls, walk-in guests, and administrative duties simultaneously during busy periods
Flexibility: Willingness to work varied shifts, including early mornings, late nights, weekends, and holidays.