Hotel Manager

A Reputable Hospitality Organization is recruiting to fill the position below:

Job Position: Hotel Manager

Job Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

• We are seeking an experienced, organised, and customer-focused Hotel Manager to oversee the daily operations of a hotel, ensure excellent guest experiences, and maintain high standards of service, cleanliness, and operational efficiency.
• The ideal candidate must have relevant experience in hotel or hospitality management, with the ability to supervise staff, manage operational costs, resolve guest complaints, and ensure that all departments function effectively.

Key Responsibilities

Hotel Operations:

• Oversee the day-to-day operations of the hotel, ensuring smooth coordination across the front desk, housekeeping, food and beverage, maintenance, and other relevant departments.
• Ensure compliance with hotel policies, operational procedures, and service standards.
• Monitor room availability, reservations, check-in and check-out processes, and overall guest service delivery.
• Identify operational challenges and implement practical solutions to improve efficiency.

Staff Supervision and Management:

• Supervise, coordinate, and support hotel staff to ensure effective performance and service delivery.
• Prepare staff duty rosters and monitor attendance, punctuality, and adherence to work schedules.
• Support staff recruitment, onboarding, training, and performance management in collaboration with management.
• Address staff concerns and maintain a professional, respectful, and productive work environment.

Guest Experience and Customer Service:

• Ensure guests receive prompt, courteous, and professional service throughout their stay.
• Handle guest complaints, enquiries, and special requests, ensuring timely and satisfactory resolution.
• Monitor guest feedback and implement improvements to enhance customer satisfaction and retention.
• Maintain high standards of hospitality, professionalism, and guest confidentiality.

Financial and Administrative Management:

• Monitor daily revenue, operating expenses, departmental budgets, and other key financial records.
• Review daily sales reports, occupancy levels, and revenue performance.
• Ensure proper documentation of transactions and coordinate with the finance team on financial reporting and reconciliation.
• Identify opportunities to control costs, minimize waste, and improve profitability.
• Ensure proper handling and accountability for cash, inventory, supplies, and hotel assets.

Facilities, Housekeeping, and Maintenance:

• Ensure guest rooms, public areas, and hotel facilities are clean, safe, functional, and well-maintained.
• Coordinate routine inspections, repairs, and preventive maintenance.
• Monitor the availability and appropriate use of housekeeping supplies, equipment, and other operational materials.
• Ensure compliance with applicable health, safety, hygiene, fire safety, and security requirements.

Business Development and Performance Monitoring:

• Monitor hotel occupancy, revenue trends, customer feedback,staffing, and operational performance.
• Recommend initiatives to improve bookings, guest retention, service quality, and overall profitability.
• Maintain accurate operational records and ensure proper documentation across departments
• Support promotional activities and the implementation of strategies to attract new guests.
• Prepare regular operational reports and provide management with updates on hoteloverall performance, challenges, and improvement opportunities.

Qualification andRequirements

• A Bachelor’s or HND degree in Hospitality Management, Hotel Management, Business Administration, or related field.
• Minimum of 3 - 5 years of relevant experience in hotel operations, hospitality management, or a similar supervisory role.
• Relevant Certifications in Hotel Management, Hospitality Management, or relevant fields will be an added advantage.
• Demonstrated experience of supervising staff and coordinating day-to-day hotel operations.
• Good understanding of front office operations, housekeeping, guest relations, and hotel service standards.
• Experience with hotel management systems, reservation platforms, and Microsoft Office applications.
• Basic knowledge of budgeting, revenue monitoring, inventory management, and cost control.
• Strong leadership, communication, organisation, and problem-solving skills.
• Excellent customer service skills and the ability to manage guest complaints professionally.
• Ability to work flexible hours, including weekends and public holidays, where required.

Key Competence:

• Operational planning and coordination
• Staff supervision and performance management
• Customer service and conflict resolution
• Financial awareness and cost control
• Attention to detail and accountability
• Decision-making and problem-solving
• Communication and interpersonal skills
• Integrity, professionalism, and adaptability.

Salary

N400,000 - N500,000 per month.

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: recruitment@salveconsultinglimited.com using "Hotel Manager" as subject of the email.