Hotel Manager

HCER Consulting Ltd is a leading provider of innovative human resource solutions and professional training programs. We have earned a strong reputation for delivering consulting experiences that help clients build capable teams, strengthen leadership capacity, and improve organizational performance.

With a team of experienced HR and industry professionals, we combine strategic insight with practical experience to deliver measurable results. Our services cover the full spectrum of human capital development, including recruitment and selection, performance management, employee relations, HR outsourcing, learning and development, and organizational restructuring.

Our consulting and training portfolio also extends to business management, data analytics, personal development, and digital literacy, helping both organizations and individuals achieve sustainable growth and operational excellence

We are recruiting to fill the position below:

Job Position: Hotel Manager

Job Location: Benin, Edo

Industry: Hospitality / Hotel Management

Job Description

• We are seeking an experienced, organised, and customer-focused Hotel Manager to oversee the hotel’s daily operations, supervise staff, maintain service standards, and ensure a positive guest experience.
• The ideal candidate should demonstrate strong leadership, problem-solving, and administrative skills, with the ability to manage hotel operations efficiently and achieve business objectives.

Key Responsibilities

• Oversee the daily operations of the hotel to ensure smooth and efficient service delivery.
• Supervise and coordinate staff across departments, including reception, housekeeping, restaurant, and maintenance.
• Ensure excellent customer service and promptly resolve guest complaints and concerns.
• Monitor hotel occupancy, room reservations, bookings, and revenue performance.
• Develop and implement operational procedures to improve efficiency and service quality.
• Manage staff schedules, performance, discipline, and productivity.
• Monitor operational expenses, budgets, and resource utilisation.
• Ensure rooms, facilities, and common areas meet the hotel’s cleanliness, safety, and maintenance standards.
• Coordinate with the accounting team to monitor revenue, expenses, and financial performance.
• Oversee inventory and the proper use of hotel supplies and equipment.
• Ensure compliance with relevant hospitality regulations, health and safety requirements, and internal policies.
• Identify opportunities to improve guest satisfaction, increase occupancy, and enhance profitability.
• Prepare operational reports and provide regular updates to management.
• Handle operational challenges professionally and ensure the hotel maintains a high standard of service.

Requirements

• A Degree or HND in Hospitality Management, Business Administration, or a related discipline.
• Proven experience in hotel management, hospitality operations, or a supervisory role within the hospitality industry.
• Strong leadership, team management, and organisational skills.
• Excellent customer service, communication, and problem-solving abilities.
• Good understanding of hotel operations, room reservations, housekeeping, and front-office management.
• Basic knowledge of budgeting, revenue monitoring, and cost control.
• Proficiency in Microsoft Office and familiarity with hotel management software.
• Ability to manage multiple responsibilities and work under pressure.
• High level of professionalism, accountability, and attention to detail.

Method of Application 

Interested and qualified candidates should send their CV to hr@hcerconsulting.com using "Hotel Manager/Benin" as the subject line.