About the Role:
We are hiring a Collections and Rate Coordinator for our client, a travel and hospitality company, to support collections management, account reconciliation, and the loading of hotel rates and contracts. The ideal candidate has 3+ years of financial operations experience in the travel or OTA industry, advanced Excel skills, a strong understanding of hotel rate terminology, and the ability to work full-time EST hours.
Core Tasks:
Manage collections and follow up on outstanding balances from hotel and travel partners
Reconcile accounts, investigate payment discrepancies, and resolve aged receivables
Load and maintain hotel rates, promotions, blackout dates, and contract terms
Validate rate accuracy across systems and troubleshoot rate loading/ distribution issues
Coordinate with hotels, suppliers, and internal teams to resolve billing discrepancies
Maintain accurate collection notes, payment records, account statuses, & documentation
Prepare aging reports and escalate overdue or disputed balances requiring action
Must Haves:
3+ years of collections, accounts receivable, or financial operations experience
Experience working within the hotel, travel, hospitality, or online travel agency industry
Experience loading hotel rates, contracts, promotions, or inventory into travel systems
Strong understanding of hotel rates, room types, seasons, promotions, and terminology
Experience reconciling accounts and resolving billing, payment, and rate discrepancies
Intermediate - advanced Excel or Google Sheets skills with excellent attention to detail
Strong (C-level) written and verbal English communication skills
Ability to work full-time EST
Nice to Haves:
Experience with hotel reservation, distribution, GDS, CRS, extranet, or channel management systems
Originally posted on Himalayas