Our client is looking for a detail-oriented and guest-focused Host (Duty Manager) to oversee the guest experience and daily operations during their shift.
Responsibilities
Take ownership of the in-house guest experience and provide personalised, professional service
Anticipate guest needs, manage special requests and resolve concerns effectively
Oversee Front Office, F&B, Housekeeping and Spa operations during the shift
Ensure smooth service flow and maintain high service and presentation standards
Conduct regular checks of guest rooms, public areas and dining spaces
Lead by example, support and guide team members, and ensure effective interdepartmental communication
Assist with Opera Cloud and Micros where required
Support reporting, handovers, guest records, and night audit when scheduled
Ensure compliance with health, safety, hygiene and company procedures
Requirements
Previous experience in a guest-facing hospitality role
Luxury or boutique hotel experience preferred
Strong interpersonal and communication skills with a natural guest-focused approach
Strong attention to detail and awareness of surroundings
Calm under pressure with good decision-making skills
Hands-on, professional, well-presented and willing to support across departments