We are seeking an experienced, highly organised and results-driven Hospital Operations Manager to oversee the day-to-day operations of the hospital.
Key Responsibilities
Oversee the daily operations of the hospital.
Supervise and coordinate administrative, nursing and support staff.
Monitor staff attendance, performance and professionalism.
Ensure excellent patient experience and customer service.
Manage patient complaints and resolve operational issues.
Monitor revenue, billing, collections and expenses.
Oversee procurement, inventory and supplies.
Ensure cleanliness, maintenance and overall presentation of the hospital meet high standards.
Develop and implement effective hospital policies and procedures.
Monitor departmental performance and KPIs.
Prepare regular operational and management reports.
Ensure compliance with appropriate quality, safety and regulatory standards.
Oversees all social media accounts.
Requirements
Minimum of 5 years' relevant management experience.
Previous experience in a hospital, medical centre, specialist clinic or healthcare organisation is strongly preferred.
Bachelor's degree in Healthcare Administration, Business Administration, Management or a related field.
Strong leadership and people-management skills.
Excellent communication and organisational abilities.
Good financial and administrative management skills.
Strong computer and reporting skills.
Professional appearance and excellent interpersonal skills.
High level of integrity, confidentiality and accountability.
Ability to work independently and make sound decisions.
Ideal Candidate:
The ideal candidate should be firm but fair, proactive, commercially aware, highly organised and passionate about delivering an exceptional patient experience.
The successful candidate must be capable of taking ownership of daily operations and maintaining high standards with minimal supervision.