Scheduling & Coverage Management
- Coordinate and assign caregivers to client schedules, ensuring all shifts are fully covered.
- Monitor daily schedules and make real-time adjustments as needed.
- Maintain high service coverage across all assigned cases.
- Optimize caregiver utilization based on availability, skills, and client preferences.
Call-Outs & Emergency Coverage
- Manage caregiver call-outs, cancellations, and last-minute schedule changes.
- Quickly identify and assign backup caregivers to prevent service interruptions.
- Maintain updated standby and backup caregiver lists.
Communication & Coordination
- Serve as the primary point of contact for scheduling-related matters.
- Communicate schedule updates, confirmations, and changes promptly.
- Maintain professional, empathetic, and customer-focused communication with caregivers and clients.
- Build strong relationships with caregivers to promote reliability and engagement.
- Address client scheduling concerns and ensure a positive experience.
- Support continuity of care through effective scheduling practices.
System Management & Documentation
- Maintain accurate records within scheduling and workforce management systems.
- Track attendance, schedule gaps, and coverage metrics.
- Generate reports related to scheduling performance and operational efficiency.
- Document all schedule updates and communications in real time.
- Review daily and weekly schedules for conflicts and coverage gaps.
- Confirm caregiver attendance and assignments.
- Contact caregivers regarding shift opportunities and coverage needs.
- Handle inbound calls related to scheduling requests and concerns.
- Escalate critical coverage risks and recurring attendance issues.
- Monitor key scheduling KPIs and coverage performance.
Required Skills & Experience
- Previous experience in scheduling, workforce coordination, healthcare staffing, home care, or a related field.
- Experience using scheduling systems or workforce management platforms.
- Proficiency with Microsoft Office Suite (Excel, Outlook, and Teams).
- Ability to analyze scheduling data and performance metrics