For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.
With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives.
As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation.
We are recruiting to fill the position below: Job Title: Home Appliances (HA) Supervisor Location: Allen, Ikeja - Lagos Employment Type: Full-time
Role Overview
The HA (Home Appliances) Supervisor is responsible for supervising the installation, maintenance, diagnosis, and repair of home appliances, including air conditioners, refrigerators, washing machines, and other household appliances.
The role ensures that technicians deliver quality technical services, comply with manufacturer specifications and safety standards, and resolve customer issues within approved turnaround times.
Key Responsibilities
Technical Supervision: Oversee the diagnosis, installation, maintenance, and repair of home appliances, ensuring compliance with manufacturer specifications and approved technical procedures.
Team Management: Assign jobs to HA technicians, monitor daily activities, provide technical guidance, and ensure efficient utilisation of personnel and resources.
Repair Quality Control: Inspect completed repairs and installations to confirm functionality, safety, and adherence to required quality standards before handover to customers.
Technical Troubleshooting: Assist technicians in diagnosing complex faults, identifying root causes, and implementing appropriate corrective measures to minimise repeat repairs.
Service Turnaround Time: Monitor outstanding jobs and ensure repairs, installations, and maintenance requests are completed within approved service timelines.
Customer Complaint Resolution: Investigate escalated technical complaints, provide appropriate solutions, and work with the Customer Service team to improve customer satisfaction.
Spare Parts and Tools Management: Monitor the usage and availability of spare parts, tools, and technical equipment, ensuring proper handling, accurate records, and minimal wastage.
Safety and Compliance: Ensure technicians follow electrical safety procedures, refrigerant-handling requirements where applicable, and other relevant workplace and manufacturer safety standards.
Technical Documentation: Ensure accurate documentation of service requests, fault diagnoses, parts replaced, repairs performed, installation activities, and job completion status.
Training and Development: Identify technical skill gaps and provide on-the-job coaching to improve technicians' competence, productivity, and knowledge of new appliance models.
Performance Reporting: Prepare periodic reports on repair activities, installation jobs, technician productivity, repeat repairs, outstanding service requests, and spare parts consumption.
Operational Coordination: Liaise with the Service Centre Supervisor, Service Manager, Spare Parts team, and Customer Service team to resolve operational challenges and ensure effective service delivery.
Key Requirements
HND or Bachelor's Degree in Electrical / Electronic Engineering, Mechanical Engineering, or a related technical discipline.
Minimum of 3 years' experience in home appliance servicing, installation, maintenance, or technical repairs, preferably with supervisory experience.
Practical knowledge of diagnosing and repairing air conditioners, refrigerators, washing machines, and other home appliances.
Understanding of electrical systems, refrigeration principles, appliance components, and technical troubleshooting procedures.
Knowledge of installation standards, preventive maintenance, and relevant safety procedures.
Ability to supervise technicians, allocate jobs, manage service schedules, and monitor repair quality.
Good leadership, communication, organisational, and problem-solving skills.
Proficiency in basic computer applications and service documentation systems.
Ability to work under pressure and respond effectively to technical challenges.