Duties and Responsibilities:

Presentations

Achieve monthly booking and presentation targets as per set schools priority targets and final year undergraduate students for postgraduate studies.
Provide a weekly report on schools to manage the sales team by priority and owner (Student Advisor) for presentations completed, booked, contacted and uncontacted.
Provide a weekly report on each sales team member's achievement against the weekly presentation target.
Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Database Collection

Achieve monthly schools database collection targets as per set schools priority targets.
Achieve final year undergraduate database collection targets.
Provide a weekly report on each sales team member's achievement against the weekly database collection target.
Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Interviews

Achieve weekly, monthly and annual campus interview targets.
Provide a weekly updated breakdown of campus interview counts by priority for campus for Student Advisors.
Provide a weekly report on each sales team member's achievement against the weekly interview target.
Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Applications

Achieve weekly, monthly and annual campus application targets.
Provide a weekly updated breakdown of campus application counts by priority for campus and Student Advisors.
Provide a weekly report on each sales team member's achievement against the weekly application target.
Conduct individual weekly meetings with the sales team to address performance and implement corrective action where appropriate.

Admissions

Oversee the admissions funnel with each staff member to ensure that sales activities support students progressing to offer status, including securing all necessary correctly certified documentation.
Drive the payment of pre-registration fees upon acceptance with the sales team.
Work closely with admissions to ensure offers are issued and admissions are approved accurately and timeously.

Registration

Quality Sales Management

Train new sales staff on presentation and interview scripts, product knowledge, STASY and all sales processes to ensure readiness for national sign-off.
Provide ongoing training and development of the sales team to prevent unnecessary progression through the Sales Tracking process.
Foster team relations and build trust within the team.
Communicate effectively to improve motivation within the sales team.
Take ownership of the sales process including tactical planning, strategic orientation and capacity planning.
Ensure data integrity across all reporting platforms to meet quarterly targeted benchmarks set by the National Office.
Ensure timely submission of sales-related reports on a weekly basis.

Customer Service

Conduct regular school relationship check-ins to ensure the sales team delivers the required level of customer service.
Monitor the sales team's service delivery to ensure adherence to required response turnaround times and professionalism in all customer interactions.
Review mystery shopper results and implement corrective actions where required to ensure sales teams meet the required standards.

Competencies / Skills required:

Interpersonal and communication skills
Problem-solving skills
Best suited to a friendly, tenacious, target-driven and organised individual who works accurately and is able to handle pressure
Coaching and mentoring skills
Time management skills

Minimum Qualification Requirement:

Advanced Diploma / Bachelor's Degree (NQF Level 7) in Business, Marketing, Public Relations, or Communication field

Minimum Work Experience Requirement:

Head Student Recruitment

Key skills