- To provide strategic and operational leadership for the Payment Terminal Service Aggregator (PTSA) Operations Unit, ensuring the smooth running of POS terminal management, transaction processing, dispute resolution, settlements, and service delivery.
- The role ensures operational efficiency, compliance, and customer satisfaction in all payment terminal-related activities in line with CBN, NIBSS, and industry standards.
Duities and Responsibilities
Strategic and Operational Leadership:
- Oversee and coordinate all PTSA operations, including POS deployment, monitoring, maintenance, and support.
- Ensure the efficient processing and settlement of all POS and terminal-based transactions.
- Supervise daily transaction monitoring, ensuring minimal downtime and prompt issue resolution.
- Develop and implement operational strategies to improve transaction success rates and service uptime.
Transaction Settlement & Reconciliation:
- Manage the end-to-end settlement cycle for all PTSA-related transactions (merchant settlement, acquirer reconciliation, and interbank transfers).
- Oversee daily, weekly, and monthly reconciliations of POS transactions across all payment channels and partners.
- Resolve discrepancies and ensure timely settlement to merchants and stakeholders.
- Liaise with Finance and IT teams to ensure accuracy of postings and reports.
Dispute Resolution & Chargeback Management:
- Oversee handling of failed, disputed, or reversed POS transactions in line with regulatory timelines.
- Ensure effective communication with NIBSS, switches, banks, and merchants for dispute resolution.
- Monitor chargeback trends and implement preventive measures to reduce recurring issues.
Vendor, Partner, and Terminal Management:
- Manage relationships with terminal providers, acquirers, and service vendors.
- Approve POS terminal configurations, activations, and deactivations in compliance with policy.
- Monitor the health and performance of terminals (hardware/software) and drive maintenance efficiency.
- Ensure deployment and management align with CBN PTSA guidelines.
Compliance & Risk Management:
- Ensure strict adherence to CBN regulations, NIBSS operational standards, and internal control frameworks.
- Implement and monitor risk management controls across PTSA operations.
- Address audit observations promptly and maintain strong compliance ratings.
- Maintain data security and ensure all transaction records are properly archived.
People & Performance Management:
- Lead, motivate, and develop the PTSA Operations team to achieve operational excellence.
- Ensure clear performance goals, conduct regular reviews, and provide capacity-building opportunities.
- Foster a culture of accountability, innovation, and customer focus.
Reporting & Stakeholder Management:
- Prepare and present periodic reports on transaction volumes, terminal performance, settlement status, and incident logs.
- Interface with IT, e-Channels, Compliance, Risk, and Finance to ensure smooth service delivery.
- Represent PTSA Operations in management meetings and regulatory interactions as required.
Job Requirements
Education:
- First Degree in Accounting, Finance, Computer Science, Business Administration, or related discipline
- Minimum of 10 years' experience in payment systems, POS operations, or electronic banking, with at least 3 years in a managerial role.
- Strong understanding of CBN PTSA Guidelines, NIBSS processes, and payment industry regulations.
- Hands-on experience with POS terminal management systems, switching platforms, and settlement systems.
- Proven ability to manage large transaction volumes, reconciliation, and dispute processes.