Seamless Technologies is a software company focused on equipping businesses and employees in emerging markets to become more productive and successful through well-designed, people-focused, world-class technology solutions. The Head of Talent Management will build the performance, leadership and organisational capability required for the company to scale, while creating a strong internal succession bench.
Job Details
Organisation Effectiveness Partnership - Act as the Director P&C's principal Talent partner on organisation effectiveness, bringing performance, capability, leadership and talent evidence into diagnosis and executing agreed interventions while the Director retains enterprise ownership.
Talent Strategy - Own the enterprise Talent Management strategy
Performance Management Architecture - Design and govern the performance management philosophy, annual cycle, goal-setting standards, calibration approach, rating governance, underperformance framework and manager enablement required for credible performance differentiation.
Learning & Capability Strategy - Translate business strategy and capability gaps into an enterprise learning agenda, prioritising investments that improve role capability, management quality and business performance rather than responding to training requests in isolation.
Leadership Development - Build differentiated development pathways for emerging, middle and senior leaders, including programme design, external faculty/partners, application mechanisms and measures of leadership impact.
Talent Reviews & Succession - Establish disciplined talent reviews, assessment, critical-role mapping, succession slates, readiness assessment and follow-through on development actions.
Career Architecture & Internal Mobility - Strengthen career pathways, development planning, role capability expectations and internal mobility so employees and managers have clearer mechanisms for progression.
Engagement & Organisation Health - Own the engagement listening strategy, eNPS/pulse methodology, diagnosis, executive read-outs and action governance; ensure survey activity results in accountable organisational interventions.
Organisation Capability Advisory - Advise the Director and business leaders on capability risks, management gaps, team effectiveness and talent interventions required to deliver business plans.
Talent Analytics & Measurement - Establish measures for performance quality, learning effectiveness, succession health, internal mobility, engagement action closure and programme impact; use evidence to stop, redesign or scale interventions.
Programme Portfolio Governance - Prioritise the Talent portfolio, sequence initiatives, manage dependencies, and prevent the team from becoming an event/training delivery function disconnected from business priorities.
Team Leadership & Succession - Lead and stretch reporting team members, deliberately transferring broader strategic ownership over time and building internal succession strength within Talent Management.
Requirements
Bachelor's degree in Human Resources, Business Administration, Psychology, Organisational Development, or a related field.
Relevant postgraduate qualification or professional certification is an advantage.
Minimum of 8 - 10 years of progressive HR or talent management experience, with demonstrated leadership across multiple talent management disciplines.
Proven experience in organisational effectiveness, performance management, leadership development, succession planning, and workforce capability development.
Strong business acumen, people analytics, stakeholder management, and change management capabilities.
Experience in a technology, SaaS, fintech, or other high-growth environment is strongly preferred.