Head of Conduct and POPIA Cape Town surrounds / Centurion Permanent, Full-Time We are seeking an experienced Head of Conduct and POPIA to lead two critical compliance domains - market conduct and data privacy - ensuring fair customer treatment and robust protection of personal information. This second line-of-defence role provides assurance to the Board and Exco that products, sales practices, and data handling meet regulatory and ethical standards. Key Responsibilities: Design and maintain the market conduct and Treating Customers Fairly (TCF) framework. Lead readiness for the Conduct of Financial Institutions (COFI) regulatory framework. Oversee product responsibility and fair value assessments. Own the complaints management framework and liaise with industry ombuds. Act as or support the Information Officer under POPIA, including breach management and regulator engagement. Develop and maintain the data privacy governance framework and consent management processes. Oversee FAIS compliance for any FSP licence activities, including Key Individual and Representative registers. Prepare conduct and privacy compliance reporting for Exco and the Board Risk & Compliance Committee. Design and roll out mandatory training on TCF and POPIA obligations. Requirements: Bachelor's degree in Law, Commerce, Risk Management, or related field. Recognised privacy or compliance qualification (e.g. Information Officer certification, CIPP/E, RE5 required; RE1 advantageous). 8-10 years' compliance experience within banking or financial services. Proven experience in market conduct and/or data privacy regulation. Direct experience supporting an Information Officer role under POPIA. Experience engaging with the Information Regulator, FSCA, and industry ombud schemes. Strong understanding of FAIS compliance and FSP licence conditions. Key Competencies: Customer-centricity balanced with regulatory rigour. Integrity and sound ethical judgement. Attention to detail in privacy and conduct risk assessment. Clear communication to Board, Exco, and regulator audiences. Collaborative approach with product, marketing, and legal teams. Adaptability to evolving regulatory landscapes. SA Citizens only Must ave Finttech / Banking experience Apply now to lead conduct and privacy compliance in a dynamic, digital-first financial environment