You will report functionally to our Group CTO, with a dual reporting line into the Product leader for Rewards. That second line is a delivery relationship rather than a seniority one engineering and product are peers here, and you will build the team to full capacity together. Your responsibilities as Head of Engineering, Rewards includes:
Owning the technical strategy, architecture and roadmap for the Rewards Platform end to end.
Improving the performance, reliability and depth of the existing cashback product as an immediate first priority.
Evolving cashback into a broader rewards, retention, engagement and personalisation platform serving business customers, consumer customers and sales agents.
Building the engineering organisation from its current base - structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team scales.
Establishing a strong experimentation culture: A/B testing, cohort analysis, and measurement that lets the team learn quickly what actually changes customer behaviour.
Working closely with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
Owning the customer-facing experience of rewards across mobile and web, including how quickly and reliably customers receive what they have earned.
Define architecture standards, engineering processes and quality metrics, and own the engineering health of the domain incidents, production defects, deployment frequency, change failure rate, and developer experience.
Build the platform to serve customers across multiple geographies as Moniepoint expands.
Partner with Product to define the rewards-specific metrics and OKRs that do not yet exist, and hold the team to them.
Who You Are
Direct-to-consumer product engineering at scale. You have built and shipped products used directly by large consumer audiences, and you understand what moves engagement and retention. This is the defining requirement of the role.
Genuine front-end and mobile depth. You have led or personally built consumer-facing mobile and web experiences. A backend-only background, however strong, is not what this role needs.
Experimentation and growth engineering. Hands-on experience running A/B tests, feature flagging, and measurement frameworks, and using the results to drive product decisions rather than to justify them.
At least 5 years of experience managing managers leading an engineering organisation through other engineering leaders, not a single team.
Hands-on technical leadership. You are still close to the code. We expect a meaningful proportion of hands-on engineering time and technical credibility with the engineers you lead.
10+ years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
Comfort with our backend environment Java and Spring Boot and the ability to lead backend engineers credibly, even if it is not where your own depth sits.
Experience building and scaling an engineering organisation from a small base, including hiring and developing Engineering Managers.
Strong collaboration with commercial stakeholders growth, marketing and sales and the ability to translate business objectives into engineering work.
Rewards, loyalty, gamification, personalisation or growth platform experience is a strong advantage but is not required.
Fintech or payments experience is an advantage, not a requirement.
What Success Looks Like In The Role
The existing cashback product performing measurably better faster, more reliable, and more compelling to customers.
A credible rewards platform roadmap defined with Product, and the first initiatives beyond cashback shipped.
A functioning experimentation practice, where the team ships, measures and learns on a short cycle.
An engineering organisation built out from its current base, with a strong bench of Engineering Managers and senior engineers.
Rewards established as a measurable contributor to retention and engagement across the customer base.
Clear architecture standards and engineering processes in place across the product units.