Head Of Emergency & Clinic Superintendent At De Santiago Milan Hotel And Suites

Service Purpose

• The Head of Emergency & Clinic Superintendent is responsible for ensuring the continuous availability and quality of emergency medical services and clinic operations in the Lagos District.
• The role supports the Expatriate Doctor in managing medical emergencies 24/7 in line with international standards and ensures the effective management of medical services, equipment, supplies, and emergency response operations.

Key Objectives

• Support the Expatriate Doctor in the management of medical emergencies 24/7 in accordance with international standards.
• Maintain a high quality of medical care and ensure the availability and proper functioning of medical equipment at the Lagos Clinic.
• Sustain the quality and efficiency of medical services and clinic operations.
• Manage the medical supply chain in coordination with the Pharmacist and Medical Administration Manager.
• Ensure effective emergency preparedness and response across the Lagos District.

Key Responsibilities

Emergency Care:

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• Conduct initial assessment of patients presenting with critical conditions pending the arrival of the attending doctor.
• Perform primary surveys to identify life-threatening conditions.
• Provide patient resuscitation and stabilization, including CPR and defibrillation.
• Monitor patients using appropriate multiparametric monitoring equipment.
• Perform specialized procedures in accordance with medical prescriptions, including:
• Rapid sequence induction.
• Endotracheal intubation and alternative airway management procedures.
• Mechanical ventilation.
• Sedation and advanced pain management.
• Conduct medical evacuation and medical rescue procedures.
• Coordinate emergency response during multiple-casualty incidents.
• Conduct triage and prioritize medical evacuation to external hospitals.
• Coordinate emergency response activities in TUCN Lagos.
• Support the offshore medical team during emergency situations.
• Ensure 24/7 first-line emergency response availability across the DW District.

Medical Operations & Patient Management:

• Assist the Senior Medical Officer (SMO) and Heads of Nursing with patient care management.
• Coordinate and manage medical evacuations and medical transfers under the authority of the SMO.
• Coordinate patient evacuation, transfer and transportation between company sites, clinics, retainer clinics and medical facilities in Lagos.
• Coordinate medical services with the Heads of OPD, IPD and relevant nursing personnel.
• Interface with hospitals and medical facilities abroad when required.
• Interface with the expatriate community regarding medical requirements and services.
• Coordinate medical activities across different medical departments.

Medical Supply Chain & Procurement:

• Prepare annual purchase requisitions (PRs) for medical consumables and injectable medications.
• Follow up on the PR and purchase order (PO) process through to delivery.
• Prepare annual PRs for medical equipment and investment requirements.
• Monitor procurement processes to ensure timely delivery of medical supplies and equipment.
• Manage emergency drugs and medical equipment.
• Coordinate international medical purchases.
• Maintain accurate records of procurement activities using designated templates.
• Monitor medical inventory and ensure adequate stock levels.

Inventory & Financial Administration:

• Conduct weekly inventory checks of injectable medications and medical consumables.
• Conduct monthly and weekly checks of emergency equipment.
• Monitor and manage medical stock levels.
• Manage expatriate consultation and hospitalization accounting and invoicing.
• Manage the DW medical imprest account.
• Maintain accurate records of medical financial and operational activities.
• Provide the SMO with monthly activity reports and annual statistics covering:
• Medical activities.
• Referrals.
• Medical evacuations.
• Medical rescues.
• Significant medical events.
• Maintain up-to-date medical activity records.

Medical Equipment & Facilities Maintenance:

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• Follow up on the maintenance of all medical equipment and provide maintenance reports.
• Monitor and report on the medical gases network.
• Ensure ambulances are properly maintained and available for emergency response.
• Supervise ambulance utilization and ambulance drivers.
• Ensure emergency equipment remains operational and fit for purpose.

Prevention & Health Promotion:

• Conduct medical induction for expatriates and returning expatriates.
• Check the validity of AMC requirements and maintain records of fitness certificates.
• Promote awareness of hygiene and prevention of infectious diseases, including malaria.
• Support initiatives aimed at protecting employee health and wellbeing.

Training & Continuous Medical Education:

• Organize and participate in emergency response drills involving all relevant emergency response team members in Lagos.
• Organize debriefing sessions following each emergency drill.
• Ensure a high level of emergency medical response capability through continuous training and professional development.
• Organize and coordinate continuous medical education (CME) programmes for medical personnel at the Lagos Clinic.
• Ensure medical personnel maintain the required technical and emergency-care competencies.

Team & Service Management:

• Optimize the Lagos District medical team and assets to achieve maximum operational efficiency.
• Coordinate the Medical Emergency Response Team.
• Support the SMO and other medical department heads in delivering effective medical services.
• Ensure medical personnel are appropriately trained and competent.
• Promote continuous improvement in emergency response and clinical operations.

Context & Work Environment:

• The role operates within a demanding medical and emergency-response environment requiring high levels of preparedness, clinical competence and operational reliability.

The position is expected to:

• Optimize the Lagos District medical team and assets for maximum efficiency.
• Ensure compliance with applicable medical regulations and professional standards.
• Promote best practices across medical operations.
• Support the achievement of subsidiary HSE objectives.
• Contribute to reducing the adverse health and wellbeing impacts of workplace incidents and accidents.
• Maintain effective coordination with internal medical teams, operational departments, external healthcare providers and regulatory bodies.

Key Accountabilities

The Head of Emergency & Clinic Superintendent is accountable for:

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• Maintaining 24/7 emergency preparedness and response capability.
• Providing a high level of medical care in accordance with international standards.
• Ensuring the availability, procurement and effective management of medical equipment and supplies.
• Ensuring effective management of emergency drugs and consumables.
• Managing the medical imprest account.
• Ensuring appropriate medical evacuation and transfer arrangements.
• Maintaining accurate medical activity, inventory and operational records.
• Ensuring medical personnel under supervision are adequately trained and competent.
• Supporting compliance with medical, regulatory and HSE requirements.

HSE Responsibilities:

• Familiarize themselves with TEPNG emergency procedures and assigned emergency responsibilities.
• Carry out all responsibilities safely and in accordance with applicable HSE requirements.
• Promptly report incidents, unsafe acts, unsafe conditions or unsafe operations.
• Ensure all personnel under their supervision are adequately trained and aware of their HSE responsibilities.
• Continuously monitor compliance with HSE requirements within the medical team and clinic environment.
• Promote a strong safety culture and contribute to the achievement of HSE objectives.

Qualifications & Experience

Required Qualifications

• Certified and registered Nurse Anesthetist.
• Valid professional registration/licensure.
• Valid BLS, ACLS and ITLS certifications.
• Basic computer literacy and proficiency in Microsoft Office applications.

Required Experience:

• Minimum of 15 years' experience in:
• Anesthesia.
• Emergency care.
• Intensive Care Unit (ICU) operations.
• Minimum 5 years' experience working in an expatriate/international environment.
• Demonstrable expertise in difficult airway management.
• Proven experience in emergency medical response and patient stabilization.
• Experience in medical evacuation and emergency transfer coordination.
• Experience managing medical equipment, emergency drugs and clinical supplies.
• Experience leading or coordinating medical emergency response teams.

Key Competencies:

• Advanced emergency care and resuscitation skills.
• Difficult airway management.
• Anesthesia and critical-care expertise.
• Medical emergency preparedness and response.
• Medical evacuation and rescue coordination.
• Clinical leadership and team supervision.
• Medical supply chain and inventory management.
• Strong organizational and administrative skills.
• Stakeholder coordination and communication.
• Decision-making under pressure.
• HSE awareness and compliance.
• Strong documentation and reporting skills.
• Ability to work effectively in a multicultural and expatriate environment.