Head of Client Delivery – Client Success, Implementation, AI & GTM Systems
Full-Time | Remote | U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion.
This is a senior, hands-on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows.
You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term.
What You’ll Own
Client Delivery & Implementation
Own client onboarding, implementation, adoption, and ongoing success
Manage multiple implementations, timelines, milestones, and deliverables
Translate client goals into clear workflows and execution plans
Drive faster time-to-value and successful adoption
Identify risks, blockers, and delivery issues before they escalate
Client Success & Retention
Own client satisfaction, retention, and account health
Build strong relationships with key client stakeholders
Lead client reviews, implementation updates, and strategic conversations
Manage escalations and drive issues through resolution
Identify opportunities for expansion and deeper adoption
AI, Automation & GTM Systems
Support implementations involving AI, CRM, GTM, automation, and integrations
Translate business requirements into technical workflows
Partner with Product and Engineering on integrations and custom use cases
Optimize client workflows for efficiency, scalability, and measurable outcomes
Process & Leadership
Build and improve onboarding playbooks, SOPs, and delivery processes
Standardize implementation workflows as the client base grows
Improve visibility into client health, milestones, risks, and outcomes
Partner with leadership on retention, expansion, and Client Delivery strategy
What We’re Looking For
Senior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account Management
Proven experience managing complex client implementations
Strong understanding of GTM systems, CRM platforms, automation, and integrations
Strong client-facing and stakeholder management skills
Ability to work effectively with both technical and non-technical teams
Excellent written and spoken English
Strong project management, problem-solving, and ownership skills
Comfortable working remotely during U.S. business hours
Nice to Have
Experience with ChatGPT, Claude, Clay, or similar AI/GTM tools
SaaS, AI, technology, or high-growth startup experience
Experience scaling Client Success or Implementation functions
Experience with complex technical integrations and automation workflows
What Success Looks Like
Faster client onboarding and time-to-value
Strong implementation and adoption rates
High client satisfaction and retention
Fewer delivery risks and escalations
Increased account expansion and long-term client value
Scalable and consistent Client Delivery processes
Why This Role Stands Out
Own the complete post-sales client lifecycle
Work at the intersection of AI, automation, GTM, and client success
Direct impact on retention, expansion, and client outcomes
High visibility across Product, Engineering, Sales, and leadership
Fully remote with significant ownership and growth potential
Interview Process
Initial Application Review
Spark Hire Intro Video
Client Delivery / Implementation Interview
Client Interview
Offer & Onboarding
What Happens After You Apply
After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video. This helps our hiring team learn more about your client delivery, implementation, technical, and communication experience before the interview stage.
You can complete the recording on your own time and re-record your responses before submitting if needed.
Please check your inbox and spam/junk folder for the Spark Hire invitation.
Apply Now
If you’ve led client implementations, understand modern AI and GTM systems, and know how to turn client goals into measurable outcomes, we’d love to hear from you.
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Originally posted on Himalayas