- The Head of Business Development & Growth is responsible for leading the company's growth strategy across Marketing, Revenue & Data, and Business Development.The role oversees the complete sales and revenue funnelfrom generating and tracking leads to improving conversion, growing revenue, forming strategic partnerships, and expanding the property portfolio.
Growth Strategy & Planning
- Develop annual and quarterly growth plans aligned with company priorities and budgets.
- Set and monitor targets for revenue, occupancy, leads, conversions, partnerships, and portfolio growth.
- Oversee the full sales funnel, from lead generation to conversion and retention.
- Review performance, address gaps, and report forecasts and recommendations to the CEO.
Marketing & Customer Acquisition
- Set the strategy for brand visibility, lead generation, and customer acquisition.
- Oversee SEO implementation and marketing campaigns.
- Ensure marketing supports bookings, occupancy, client acquisition, and portfolio growth.
- Monitor campaign performance, lead conversion, and acquisition costs.
Revenue & Commercial Performance
- Set and monitor revenue, occupancy, ADR, RevPAR, and channel targets.
- Ensure pricing responds to demand, seasonality, and market conditions.
- Review forecasts, booking trends, promotions, and portfolio performance.
- Develop recovery plans for underperforming units and improve portfolio returns.
Business Development, Strategic Partnerships & Market Expansion
- Develop relationships with corporates, NGOs, relocation agencies, property agents, landlords, developers, and other strategic partners.
- Create strategies to acquire viable properties, clients, new units, and commercial partnerships.
- Identify opportunities to expand into new locations, property segments, and customer markets.
- Lead strategic pitches, negotiations, and high-value commercial engagements.
- Set and monitor targets for leads, partnerships, signed agreements, and portfolio growth.
Client Retention & Revenue Expansion
- Develop strategies for client retention, repeat bookings, referrals, renewals, and additional revenue.
- Use client feedback and lost opportunities to improve the company's offering.
- Align the growth departments around shared targets and priorities.
- Address cross-departmental challenges and escalate significant commercial risks to the CEO.
Qualifications & Experience
- Bachelor's degree in Business, Marketing, Sales, Commerce, Hospitality, Real Estate or a related field.
- 6 - 8 years' relevant experience in business development, commercial growth, sales, revenue management or a related field, including leadership responsibility.
- Demonstrated ability to manage a sales pipeline, interpret performance data and develop practical growth plans.
- Experience in hospitality, property management, real estate,serviced apartments,NGO or startups is an advantage.
- Proven ability to negotiate, influence stakeholders and support high-value commercial agreements.
- Strong leadership, communication, commercial judgement, problem-solving and stakeholder-management skills.
- Strategic thinking Commercial judgement Sales-funnel management Revenue analysis Data-driven decision-making Team leadership Partnership development
- Negotiation
- Forecasting
- Client relationship management
- Clear reporting