Job Purpose The Head of ATM Services provides strategic leadership and is accountable for the operational management, financial performance, compliance, and continuous enhancement of the ATM Services division. This role ensures optimal ATM availability, efficient cash management, outstanding service delivery, regulatory compliance, risk mitigation, and high levels of customer satisfaction. Responsible for driving operational excellence, profitability, and sustainable growth, the post-holder will also cultivate strong partnerships with banks, clients, service providers, and other key stakeholders. Key Responsibilities Strategic Leadership Develop and execute the ATM Services strategy aligned with organisational goals. Identify and leverage opportunities for growth, service enhancement, and increased operational efficiency. Lead innovation and technology initiatives to optimise ATM performance. Contribute to corporate strategy development and target setting. Maintain awareness of industry trends and emerging technologies in banking, ATM, and cash management sectors. Operational Management Provide leadership and oversight for ATM operations across the UK. Plan and manage ATM cash replenishment schedules effectively and efficiently. Maximise ATM uptime through robust operational controls and proactive maintenance. Oversee cash forecasting, balancing, reconciliation, and settlement processes. Optimise resource allocation and delivery route planning. Monitor performance against agreed service-level agreements (SLAs) and key performance indicators (KPIs). Manage ATM incidents and service disruptions promptly to minimise impact. Financial Management Prepare, manage, and control annual operational and capital budgets. Monitor financial performance to safeguard profitability and cost efficiency. Drive cost-saving initiatives while maintaining high service standards. Ensure accurate cash forecasting and effective liquidity management. Implement corrective actions to control operational expenditure where necessary. Risk Management and Compliance Ensure strict compliance with all relevant legislation, regulations, and internal policies. Maintain adherence to PSIRA, South African Reserve Bank (SARB), FICA, Occupational Health and Safety, and corporate governance standards. Lead risk identification, assessment, and mitigation initiatives. Oversee loss prevention, fraud management, and incident investigations. Develop, implement, and regularly review business continuity and disaster recovery plans. Client and Stakeholder Management Build and maintain strategic relationships with banks, clients, and service providers. Ensure consistent delivery in line with contractual obligations and SLAs. Lead client engagement activities, including operational review meetings. Resolve escalated customer concerns promptly and effectively. Identify and pursue opportunities to enhance customer service and improve retention. People Management and Leadership Lead, mentor, and develop high-performing operational teams. Foster a culture of engagement, accountability, and excellence. Implement succession planning and talent development programmes. Manage workforce planning and build organisational capability. Promote a culture of safety, compliance, collaboration, and continuous improvement. Reporting and Performance Management Develop and monitor key operational performance indicators (KPIs). Analyse trends to identify areas for improvement and implement corrective actions. Prepare comprehensive operational, financial, and performance reports for senior management. Report on service delivery, productivity, and profitability metrics. Minimum Qualifications Essential Grade 12, Bachelor's degree, or National Diploma in Operations Management, Business Management, Commerce, or a related discipline. Preferred Postgraduate qualification in Business or Operations Management, or a related field. Certification from a Management Development Programme (MDP). Project Management qualification. Leadership Development Programme certification. Risk Management qualification. Minimum Experience Essential 6-8 years' operational management experience within one or more of the following sectors: Cash-in-transit (CIT) Cash management ATM operations Banking operations Security services A minimum of five years' experience in a senior management role. Proven track record managing large-s