Gravy Stream Limited, involved in Fintech & Microfinance Bank, is a fast-growing digital financial services provider committed to delivering accessible, innovative, and customer-centric solutions. Through our platformsGravy Eat and Gravy Martwe are redefining the intersection of finance, food delivery, and e-commerce. As we scale our operations, we seek a dynamic and results-oriented leader to drive user acquisition, growth, and operational excellence.
We are recruiting to fill the position below:
Job Title: Head of Acquisition & Growth Management (Fintech / MFB)
Location: Lekki, Lagos Employment Type: Full-time Reporting To: Chief Operating Officer
Position Overview
We are seeking a strategic and execution-focused Head of User Acquisition & Growth Officer with a minimum of 5 years of experience in fintech, microfinance banking, or fast-paced consumer platforms.
The ideal candidate will be responsible for implementing user onboarding strategies, driving aggressive growth targets, ensuring operational efficiency across Gravy Eat and Gravy Mart, and delivering exceptional customer care. This role is pivotal in achieving the company's ambitious 2027growth metrics.
Key Responsibilities
Lead the execution of all user and vendor onboarding strategies, activities, and campaigns designed to attract, register, and activate new users on the company's platforms.
Work collaboratively with the onboarding team to achieve and exceed monthly and annual user and vendor onboarding targets in line with company goals.
Ensure organized, efficient, and results-oriented operations and service delivery across Gravy Eat (food delivery) and Gravy Mart (e-commerce/mart) platforms.
Ensure all customer care-related issues, including user complaints and escalations, are addressed promptly and resolved to maintain high satisfaction levels.
Achieve the company's Performance Growth Metrics for 2027and subsequent years
Drive performance across the following growth metrics: Number of new users onboarded Number of active users through daily orders/transactions Number of vendor options delivering compelling services Implementation of user onboarding initiatives, including event activation targets
Implement all scheduled user onboarding activities across Lagos for the business year, ensuring seamless execution and maximum impact.
Oversee smart, efficient operations across vendors, personal shoppers, users, and logistics to deliver a seamless end-to-end experience.
Drive the achievement of key performance targets, including: daily orders/transactions monthly revenuevolume across Gravy Eat, Gravy Mart, etc direct user onboardings targets
daily orders/transactions monthly revenuevolume across Gravy Eat, Gravy Mart, etc direct user onboardings targets
Develop periodic growth strategies, monitor performance against targets, and provide regular reports to Management on user acquisition, operational efficiency, and growth metrics.
Requirements
Bachelor's degree in Business Administration, Marketing, Economics, or a related field. A Master's degree (MBA) is an added advantage.
A minimum of 5 years of verifiable experience in user acquisition, growth, or business development within a fintech, microfinance bank, or fast-paced consumer platform.
Proven track record of successfully driving user onboarding and achieving aggressive growth targets in a competitive market.
Demonstrated experience in managing operations for consumer-facing platforms (e.g., food delivery, e-commerce, or similar).
Strong understanding of customer acquisition strategies, digital marketing, and user engagement tactics.
Excellent leadership, team management, and cross-functional collaboration skills.
Must be a female based in Lagos with the flexibility to work extended hours and travel as required to support user onboarding activities and operational needs.