- As the Head, Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure a seamless and value-driven merchant experience while advancing the company's market positioning as a leading fintech provider of payment and commerce solutions.
- The ideal candidate will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business.
- This includes expanding merchant acquisition, enhancing onboarding and retention processes, and optimizing product offerings across retail, SME, and enterprise segments.
Duties & Responsibilities
Strategic Leadership & Planning:
- Define and execute the department's short- and long-term strategies to drive merchant acquisition, activation, and revenue growth.
- Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors.
- Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.
Business Development & Client Engagement:
- Ensure consistent delivery of high-quality service and support to existing merchants.
Operations & Performance Management:
- Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.
Team Leadership & Development:
- Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations.
- Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.
Staff Attraction, Motivation and Retention:
- Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
- Provide training, mentorship, and upskilling programs.
- Recognize and reward individual and team achievements and contributions.
- Encourage open communication and feedback.
- Give employees autonomy and ownership of their work to motivate them.
- Foster a positive work culture that encourages collaboration, innovation, and creativity.
- Regularly engage direct reports to understand their needs and concerns
- Foster a diverse and inclusive work environment that values different perspectives and backgrounds.
- Education: Bachelor's Degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
- Experience: Minimum 10 years of relevant experience in fintech, banking, or paymentswith at least 3 years in a senior or departmental leadership role (post-NYSC experience).