Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to fill the position below:
Job Title: Head, Lifestyle Management (Private Banking)
Location: Lagos Job type: Full-time Job Grade: DM - MGR
Job Overview
To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention.
Key Responsibilities
Strategic development and deployment of lifestyle products to enhance client experience.
Maintain an engagement process flow that promotes client loyalty.
Ensure brand representation and standards that meet tier-client expectations and corporate goals.
Custodian of the private client database.
Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing.
Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals.
Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide.
Custodian of the Group’s budget, with Group Head approval for expenditures.
Design and oversee all lifestyle-management process flows.
Deploy business-development strategies that align with client-acquisition goals.
Qualifications & Experience Mandatory:
First degree in any Business-related discipline
Relevant professional certification
Minimum of 8-10 years' experience in banking
Functional Skills:
Partnership and stakeholder management
Business development
Leadership and team coordination
Event planning and execution
Vendor sourcing and negotiation
Client relationship management
Generic Skills:
Proactive and resourceful
Problem-solving and critical thinking
Ability to work under pressure and manage multiple requests
Strong relationship-building ability
Skills/Competencies: Required skills
Excellent customer relationship development/management
Strong customer service orientation
Lifestyle product and service management
Excellent communication and interpersonal skills
High level of professionalism and discretion
Attention to detail