A well-established financial services business is seeking to appoint a Head: Claims OperationsThe incumbent is responsible to ensure a smooth claims experience through the implementation of automated processes of direct and indirect claims handling procedures and risk management processesQualifications and Experience:
Bachelor’s Degree in Business Management / Business Administration or related qualification.
Post graduate qualification in Business Management / Business Administration or related qualification.
At least 10-12 years’ relevant claims administration experience of which 5 (five) years must have been at a senior management level.
Advanced knowledge in claims management systems, insurance/reinsurance principles and MVA legislation.
Experience in the claims administration environment in the private and/or public sector
Advanced knowledge of claims management systems.
MVA legislation knowledge.
Strong analytical, communication, leadership, managerial and organizational skills.
Skilled in critical thinking, creativity in resolving unique and challenging business problems.
Ability to do long-term planning, to create and manage budgets and to be a strategic thinker.
Ability to achieve results by taking a proactive long-term view of business goals and objectives.
Knowledge on continuous improvement/innovation and optimization methodologies.
PFMA knowledge.
Communication (Written and Verbal).
Desired Skills:
Claims administration
Insurance/reinsurance principles
Private and/or Public sector