Head, Cash Product Kenya & East Africa

Job Summary

• The role has regional accountability for driving the strategy, development and performance of cash products across the Kenya, Uganda, and Tanzania, with a primary focus on cash management. It owns the end to end product agenda across payments, collections, liquidity, transactional FX ensuring scalable, compliant and commercially competitive solutions aligned to global standards.
• With Product Lifecycle (PLC) as a methodology, the role leads the origination and execution of cash strategy aligned to client and market requirements into differentiated value propositions. It acts as the leader for corporate, Paytech and Corporate clients, partnering closely with Sales, Coverage, ALCO, in-country stakeholders, and regulators to support complex client engagements, enable deal structuring and accelerate revenue and balance sheet growth.
• As a senior Transaction Service product leader, the role champions investment cases, drives disciplined commercialization, and ensures strong governance, risk and regulatory outcomes across markets. It works in close partnership with Operations, Technology, Risk, Compliance and Legal to protect the franchise, enhance resilience and deliver sustainable growth, while representing the Bank with key clients, industry bodies and regulators and exemplifying the Group's leadership and conduct expectations.

Key Responsibilities

Strategy

Build Products

• Manage cash products including changes, enhancements and replacement, throughout their development life cycle.
• Markets in scope: Kenya, Uganda, and Tanzania.
• PrismFX growth will be across FI, Paytech and Corporate.
• To identify and translate market opportunities into enhancement of existing products, in order to generate a profitable business. Includes demonstration of business cases for products, defining features and functionality, P&L projections, and changes required to internal operations and delivery.
• Monitor overall service standards, maintain good relationship to ensure that quality of service to customers remains superior to competition.
• Develop strategies / tactics to gain market share and grow liabilities through new products and existing services.
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the product team and/or Head of Product Cash of Middle East, Africa, and Pakistan.
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments
• Driving launches of product enhancements, new products, as required for Cash. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets.
• Ensuring global training initiatives are executed across all countries in the region in line with the global commercialization agenda.
• Act as the main conduit for championing to Central Product for the product line for all investment cases, Business Requirement Document (BRD) or its equivalent) for product development or enhancements and for local regulatory requirements
• Connectivity
• Increase client penetration and revenues for the bank by actively building on the bank's product capabilities
• Plan client events and product launches in conjunction with Transaction Banking (TB) Sales, to ensure that planned revenue and volume targets are met.
• Maintain a high level of customer contact through, workshops, focus groups and client calls. Gather and collect feedback on product offerings, and modifications made as appropriate.
• Ideation/Pitches
• Maintain a detailed and up-to-date knowledge of the bank's capabilities, online channels, and their application to client needs - use this knowledge in structuring solutions.
• Development of Cash and transactional FX solutions.
• Identify business opportunities or threats for Cash products. Continually scan the business environment for new opportunities or threats and take action as appropriate. To articulate this view in an annually published operating Plan

Business

Revenue & Drivers

• Complete ownership of client level revenue for cash, including Fees and Volume growth and ancillary balance sheet drivers (liabilities)
• Identify new revenue streams and ideate alternate solutions to uplift overall client and portfolio returns.
• Monitor revenue performance against budget and forecasts. Report critical information on product performance along with replication ideas and/or remedial action.

Processes

Execution

• Create necessary training decks and provide training followed by ongoing support to TB Sales, Client Coverage and all relevant stakeholders.
• Drive engagement internally (with relevant teams) to ensure revenue realization and commercialization after the product launch.
• Provide technical assistance on large, complex and structured deals to facilitate in the closure of such transactions.

People and Talent

• Lead through example to build an appropriate culture and values. Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.
• Sound operational knowledge of related cash management products and processes as it relates to understanding client needs and providing relevant solutions.
• Team management skill may be required to deal with team, co-workers i.e. stake-holders across the bank.
• Data management skill and awareness of latest trends in the digitization areas related to banking, finance to enable better understanding of client requirements and provide solutions.

Risk Management

• Manage all Cash product risks in the East Africa, conform to global standards, improve risk metrics, e-enablement & culture, and ensure no failed audits (internal & external)
• Adhere to good practices in relation to relevant policies, behaviors (per Culture, Conduct & Behaviors).

Governance

• Build strong knowledge of local regulations and initiatives of local industry bodies to ensure the business is ahead of the regulatory change agenda.
• Proactively engage business & functional partners / stakeholders to drive the origination sales agenda with clients
• Promote the SCB brand and exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.
• Maintain up-to-date knowledge of relevant policies and procedures, for e.g. Cash Pricing Policy, Deal Review Policy, Gifts & Entertainment Policy, etc.
• Meeting group standard for audit, control and financial reporting.
• Establish and implement competitive pricing policies and tariff structures to maximise product profitability and shareholder value.
• Monitor competitor banks in markets of responsibility. Keep abreast of their new product offerings / service developments, assess the threat to our business and plan remedial action to maintain a competitive edge for SCB cash products.
• Create and maintain the product programme documents.

Process Governance

• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Cash products within the country.
• Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to Compliance Fraud Risk (CFRC) / CRC's
• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
• Ensure timely renewal of country addendums (CAs) to Product inventory (PPGs) and proactively work with stakeholders to identify and quantify new and existing risks. Actively participate in non-presence countries roll out and execution in the region.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Kenya, Tanzania, and Uganda Transaction Service leads
• Country Products (Cash)
• Country / Regional Commercial Banking Relationship Management Teams
• Credit Officers
• Country Operations
• Legal
• Conduct, Financial Crime Compliance (CFCC)
• Cash Management Operations (CMO) Teams
• Technology team in country and at the group

External

• Represent the Bank and Transaction Banking with all stakeholders including Clients and industry bodies.

Other Responsibilities

• Embed Here for good and Group's brand and values in East Africa Cash franchise; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); This roles includes FI includes Paytechs and Correspondent banking, Cross border money movements including Swift transfers and transfers via digital assets

Skills and Experience

• Sound knowledge of Cash Management; Payments Experience, Liquidity/ Liabilities Management
• Sound operational knowledge of related cash management products and processes
• Working knowledge of back office systems architecture.
• Knowledge of Digital Assets would be a good to have
• People Management skills
• Communication and Influencing skills
• Problem solving skills
• Data management skill
• Stakeholder management

Qualifications

• Education Masters / MBA in related field
• Languages English